Amtrak
Transportation225 S Canal St, Chicago IL 60606 Hours
Hours may fluctuate. For detailed hours of operation, please contact the store directly.
About Amtrak
Amtrak stations and trains are highly praised for their beauty, functionality, and friendly staff. The Union central station in Chicago is described as gorgeous with a vintage, grand feel, featuring detailed architecture and a space that is enjoyable to wait in. The station is also practical, offering public transportation passes and an entrance on Clinton Street that is easier for luggage. Staff members are noted to be very helpful and friendly, making the experience even better. The trains themselves are often highlighted for their comfort and scenic routes. Passengers have enjoyed traveling on the California Zephyr, which offers a stunning journey through the Colorado Rockies, with some describing it as a wonderful, memorable experience. The train provides comfortable seats with plenty of legroom, and passengers can enjoy a four-course dinner with good food and a white linen dining experience. Roomettes are small but comfortable, though some find them warm. Crew members, especially attendants like Louis, are praised for their professionalism, cleanliness, and cheerful attitude, even during delays. While amenities are limited, the stations are beautifully designed with wooden benches and impressive architecture, especially after recent remodeling. Overall, Amtrak provides a scenic, comfortable, and welcoming travel experience with attentive staff and attractive stations.
Most Recent Reviews
March 2026
I had a roomette on the California Zephyr. Though small, it was comfortable except for the fact that the second it was unbearably warm. The food was less acceptable, but that might have been a fluke. Our attendant, Kieran, was excellent and very professional in her care for us! I'll do it again...
March 2026
Just keep your head on a swivel as unwanted guests often comes in and asks for property/money etc.
February 2026
The new renovations has brought the Chicago Union State back to its glory days.
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