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January 2024 by bralin jackson
I recently had a reservation at Arlo hotel, and unfortunately, my flight got canceled due to bad weather preventing me from reaching my destination. Despite this unforeseen circumstance, the hotel refused to refund my money. It's disheartening to encounter such an inflexible policy, especially when facing circumstances beyond one's control. I hope the hotel reevaluates its refund approach to better accommodate travelers dealing with unexpected challenges.
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January 2024 by Ruth Jackson
Perfectly located for our needs for our little family outing. The restaurant in the hotel had things my family liked, there's a Giordano's a block and a half walking distance, and it is also walking distance from the symphony. Perfect, I tell you. Also there are many other things nearby that make this a great location for a visit to Chicago. The room was nicely appointed and the four of us managed well there. 10/10 will return if I go to Chicago again.
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January 2024 by Hani Othman
The room was clean and fresh. I love the arlo deep wood scent. Front desk staff was friendly and helpful. Great location within walking distance to almost everything.Walkability: Tons of shopping, food, and tourist attractions within walking distance.Food & drinks: The food offerings were pretty good. The mashed potatoes tasted phenomenal.
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January 2024 by Anthony DeFazio
This is the shadiest hotel i've ever dealt with. My room was booked through a third party and when I arrived they acted like they could not find my reservation.Later on, I found out that on top of the third party which covered the whole hotel price, the hotel also billed me the same price. So I was double billed and now they are refusing to give me a refund. I guess it's common practice for this place to steal money from people and charge them double. Stay far away, next thing you know they will be taking money out of your weekly paycheck.
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January 2024 by Tianna Tom
Stayed here for 4 nights and it was great! I enjoyed being there and it is close to a lot of tourist attractions. The only downside was they will charge you extra fees at the end of the trip which I wish they would include when you pay for everything and I wish check in was sooner. Overall not bad I would come back :)
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January 2024 by kamille seven
I am from Chicago, you can do better than this hotel. The location is fine if you are doing tourist hot spots ( walking the Mag mile, skating at the bean, or going to state street). Its so many other hotels around there if you want to be close to those same locations. You dont have to get caught here. The restaurant staff were actually kind. The biggest disappointment were the rooms. Talk about a tourist trap! You are facing a wall ( literally) if you dont upgrade to a room with some sort of view. Being in a major city, yes if you are not up 10 floors you are going to see another building. This is not what I am talking about. At this hotel the building is so close you could see what the person next door is working on. Of couse their pictures don't shown that. So this is a big disappointment. Especially if you wanted to see any part of chicago from your room. Or even get natural sunlight! It was winter on our visit. If anyone in your group is claustrophobic check before you book. You will want to keep your curtains closed the whole time because you are facing an office building. Since the hotel is squished between two buildings. The service was nothing to write home about. At the second day of our trip we actually got locked out of our rooms because of a mistake on their end over our reservations. We were gone all day and were told that they couldn't reach us about a mix up with our booking. so they locked us out. All of us our well traveled and I dont think that has ever happened to any of us before. The disorganization was annoying. We laughed because they had our credit card on file plus our cell number. How is it possible you couldn't reach us?? Any other hotel would just call and say they needed to see us before we went up if it was something wrong with the paper work. Nevermind at check in, they take all of your info! So what was the long check in for , if we would still have problems later?? We had two older women with us that were tired and needed to rest. They had to wait in an uncomfortable lobby that had loud club like music playing. Until we got things sorted out. Which is fine if you are a twenty something club lover. A family with two older women, not so much. I cannot recommend this hotel.
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January 2024 by Eduardo Flores
Nice place, near millenium park, main streetRooms: Cozy & Nice
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January 2024 by Mario O.
Rooms were clean and the modern decor suited us perfectly. Bottom line we will come back. The rest of this review is just helpful criticism from the owners.The scent and decor when first walking in was amazing but it unfortunately fell short the moment we met the front desk woman. I do however want to say that 2 out of the 3 front desk people were warm and friendly.It was just unfortunate that 1/3 was the first person we encountered and she completely failed to greet us when we walked in. When a guest first arrives they want to feel welcomed and if your busy (which should be most of the time) at least give them a quick welcome and let them know you'll be with them shortly. Don't just let them stand there.It just seemed like a woman did not want to be there and she explained everything in the most monotone way. Zero enthusiasm and it did not make us feel welcomed.Later that evening when calling the front desk, I inquired about water and ice and it was the same young lady that answered. She said I could find it on the 15th floor. I headed there and I could have saved time if she said "it will be the 2nd door on your left after coming out the elevators" or even just on ur left.Then I figured out that this was only for the ice and so I went down to the front desk and when I inquired about water and she handed me 2 water bottles. (Again, very little communication during this interaction. It was kinda like just here you go. No follow up like "if you need anything else just let us know")It takes just a few more seconds to also say on the initial phone call "and you can come down to the desk for the water".It's little things like these that goal miles in your guests appreciating their stay here.I only point out the flaws so that they could be improved upon. Young African American lady with long nice nails.
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January 2024 by cris jarrell
Excellent location right across the street from Millennium Park. Amazing scent wafting thru the lobby, so much so I had to get my own reed diffuser.Rooms: Great room but I would make a couple of suggestions: barn door for bathroom didn’t stay closed, maybe add a little latch? The cabinet with the Nespresso machine needs a light above it for ease of use. Loved the decor, clean modern lines!Walkability: Close to the river and the lake. Close to tons of restaurants and cafes. Highly recommended Elephant & Castle, as well as the Nutella Cafe.Noteworthy details: Scent throughout the hotel was amazing!
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January 2024 by Veronica S
So, I just stayed here for a weekend trip with my sister. Rooms are simple and nice. Bathrooms are nice. Smells were amazing! We had everything needed in the room which was great. However, the people staying next to us were part of the reason it was so terrible. Not only are the walls the thinnest you'll ever experience. When I put in a noise disturbance (mind you English isn't my 1st language) they told they were gonna send security up. They hung up super fast and I did not have time to further explain, so all I said was thank you? Which I'm sure they didn't even hear. When the security comes up they say they were told a fight in the hallway broke out? ....I literally never said there was a fight in the hallway. I said there were people and kids outside the hallway just being the rowdiest, trashiest little obnoxious selves they were. I'm talking 8pm well into midnight. Nothing was done about this. The teens just kept coming out to the hallway for some reason, to literally scream and talk on the phone, (play jokes by knocking on their friends doors and running away and again did I mention screaming? These weren't 10 or 9 year olds either), instead of going to the lobby. Mind you, again, this was late at night. I woke up in the middle of the night and still heard them around 12:40ish. For all the hotels I've stayed at, by far the worst experience. For the price its not worth it. Location is amazing which is all they have going for them. I suggest staying somewhere else, if you value sleep and want a more relaxing experience. The hyatt at Chicago loop is amazing.
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January 2024 by Alfredo
Rooms look somehow better in real life than in the pictures. Overall great.
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December 2023 by Beth H.
We spent 3 nights here and greatly enjoyed our stay. Located approximately 1 mile from Union Station, it is quite possible to walk to send from easily. Our check-in process was prompt and easy. The room was clean and welcoming. The room was not overly large but it met our expectations and was very comfortable. There was some city noise at night, but that is to be expected. Above all, the location of this hotel is fantastic, allowing for easy walking to many locations.
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December 2023 by Dana Kim
They take money from my card with out my permission and do not refund it. I've been in contact for 2 weeks now, but I can't communicate well and I'm so furious at the way things are handled.
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December 2023 by basim5665 edrees
I would never recommend
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December 2023 by Amy Vardijan
I booked 2 rooms recently with an offer for 2 complimentary drinks per room per night. Upon check-in, I was informed that they no longer offer that and that they offer 20% off food & beverage instead. I ended up using the 20% off and provided the card to the bartender, as instructed, but I was still charged the full amount. I asked during check out, and they told me it was applied but my credit card statement says otherwise. I followed up via email multiple times only to be told that they would follow up with me soon. They have not responded since. It’s been over 2 weeks.The email team and the hotel staff seem to be completely different staff and do not communicate. Prior to me checking in, I had emailed my guests names, as we had different arrival times. I verified a second time via email with the names because the email team made an error in one of the names. I ended up arriving first only to be informed that they had no records of the names being registered. Emailing was a complete waste of time.I also parked in the parking structure they partner with a couple blocks away and I had forgotten to ask about parking validation at check-out, so i called them to ask if i needed my parking ticket validated. They told me that i needed to let the garage know that i was a hotel guest. Of course once i got to the gate, i found out that i did indeed have to get my parking ticket validated. I had to re-park and return back to the hotel a couple blocks away to get it validated. They never provided these details during check-in either.The staff is very unorganized. I was highly disappointed. The rooms and hotel itself were nice, but it the hospitality and professionalism is lacking.
