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February 2024 by Kevin Wolfe
This ATM is closed
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November 2023 by imalu velasquez
Nice experience opening my first account there and the manager was so gentle
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September 2023 by Lisa Washington
There were no cars in the I used got in & out very quickly because it was early morning before the bank opened
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August 2023 by Gaddis Rathel
For some reason if you change your mailing address online you can’t request a replacement card on the app or online. So I decided to try and go on my lunch break to get a replacement card. When I walked in I went to the window and explained why I was there (no greeter). She tells me that a banker will have to help me. No problem, I go and sit down and a banker stops by to ask what I’m there and I tell her. Someone will be by to help me shortly she says. She leaves and goes into an office to chat with another banker ( about work I don’t know but there was a lot of laughing). No problem, I’ll stay patient and wait. She goes back to her cubicle after a while and helps whomever her client was at the time. There is one other person before me waiting, for a specific banker. I assumed she was free because the person she was helping said good bye and left. After about 5-10 minutes, I noticed that she was not at her cubicle, but behind the window, talking to other bankers. I didn’t say anything I just walked out. Of course, this is me venting after unsuccessfully getting my replacement card ordered. I don’t have issues with Bank of America. My only hangup is the customer service at this specific branch by one specific banker. It was partially my fault trying to get something done on my lunch break. I’ll try a different branch on a different day.
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July 2023 by Trachon Carson
I've done business in the past with Bank Of America but years have passed since then.Recently, I decided to open a checking account at the Stony Island location. When I received my debit card in the mail I couldn't activate the card.In fact, they stated they closed the account and told me they didn't have to provide a reason why they declined doing business with me.Although this business is currently under much scrutiny, I still took a chance.I went to the branch to have them cancel the check sent to me returning my deposit and they told me the check was sent out in June and now July still to no avail they won't stop the payment, instead I have to wait 121 days (October 15, 2023).They said to return to the branch then and they will issue a new checkPlease people, these banks are getting out of hand on how they handle customers. They continue to make money off of us while the customer is left inconvienced.Do not do business with them.
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July 2023 by Lisa Hill
This is the worst bank of America ever!!!!! They never have enough people beyond the counter to assist you. Every time I enter this location I'm literally waiting in line for 30-40 minutes. This location is closer to my home but the service is horrible. Instead of having people sitting at there desks in the lobby you should have them behead the counter..Worse location ever. Close it down if you cnt get staffing
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April 2023 by Cheyenne Murphy
Very helpful.and nice young ladies who work there specifically the young lady whose office is the right side when u come in and the other young lady whose cubicle is on the left side when u come in both of these nice young ladies went above and beyond to help me . I love bank of America ❤
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March 2023 by Denise Shannon
Eduardo Sosa Is the best. He’s patient, respectful & very engaging with his customers. I went in to open an account but felt like I was catching up with an old high school buddy. This guy deserves a promotion with a raise .Keep up the amazing job dude, the world needs people like you .
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January 2023 by cheavy hill
I had a scheduled appointment today. The bank manager, instead of taking me to his office to discuss or help with my documents, decided to openly discuss my personal matters in the lobby. He was very condescending, telling me what I could have done instead of visiting on a busy day, repeatedly saying that it's the holiday's? He told me information that was different from what bank representatives told me. Overall, I was literally shooed away receiving no assistance and my personal matters discussed in the lobby. Highly unprofessional.
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November 2022 by Billy Riff
I had an appointment for a deceased case, to close my recently passed mother bank account. I got attended by a banker that his office is first door to the right. I can’t believe how a person can be so mean laughing in my face about it with zero sensitivity. Is just sickening to be honest.
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September 2022 by April T. Dixon
Just wish the buttons on the ATM drive-thru were quieter
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September 2022 by mika Dee
The service overall is professional and they are accommodating. I just wish they had more back up tellers because the last time I was there, I waited over 30 minutes for a simple translation (cashier's check).. I mean the ATM line on the inside was worse than drive thru but they were also backed up. They work hard but need like 3 more Tellers and an additional ATM on the inside. They ALWAYS have $2 bills when I need them.
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August 2022 by Gerald's Lamont
They don’t like to cash checks from other banks even if you have a account the black manager with the blonde hair acts like she’s at def jam comedy show making jokes and being unprofessional. The branch in general is slow and don’t like to help elderly people.
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March 2022 by Ike I.
This branch is not too bad as long as you don't go on a very busy day, wish they had more tellers available but it's definitely a improvement for the past few years.
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January 2022 by Ashley T.
Never have enough tellers on the 1st when most seniors are coming in to get their money. Theirs 5 personal bankers. One teller dealing with a man who have a million transactions. This is crazy.
