The Bank of America Financial Center has taken steps to ensure safety by enhancing cleaning procedures based on CDC guidelines and following local restrictions on client capacity. As a result, hours may be temporarily modified, so customers are encouraged to check the website or mobile app for current services and hours. Customers have noted that the bank feels different from before, with fewer staff present, making the environment seem quiet. Despite this, staff members like Erick, Apurva, and Jessica are highly appreciated for their excellent customer service, helpfulness, and follow-up. Additionally, the bank offers services such as providing a Russian translator free of charge, and new accounts and debit cards are processed efficiently.
This bank isn’t what it used to be, so many awesome bankers left and there were barely any people working when I came in, it felt kind of dead in there with no staff.But Erick is wonderful. 5/5 stars for him.
October 2023
I want to thank Apurva for helping with my account and Jessica for her amazing customer service and follow-up. It meant alot.
August 2023
Excellent service. The staff is very friendly , customer service is very helpfull . Thank you so much
