BMO Bank N.A Branches receive mixed reviews regarding customer service. Some customers report very friendly, kind, and professional employees who are efficient and helpful, making them feel seen, heard, and respected. Positive experiences highlight wonderful service when opening accounts and helpful managers who keep things organized, contributing to a community-rooted feel. However, other reviews describe dismissive experiences where staff did not listen, ignored requests, and focused on other issues, leading to a loss of confidence. Wait times are generally noted as not being too bad. The quality of service appears to vary significantly by location and individual employee.
Went in to open an account and the banker Yasmin was wonderful at helping me set everything up including the digital banking app ...my wait time was maybe 10 minutes with a few people ahead of me but the overall experience wasn't bad.
October 2023
After visiting another BMO I had no confidence in baking with them. Then I experienced Tabetha at location, and I gave it a shot.
June 2023
The employees are so patience & pleasant. I always have a good experience with I go to the ? .
