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February 2024 by casstro__
Branch manager smokes more cigarettes than helping clients each and every day of the week
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January 2024 by zoran gorgioski
I feel so bad about most of the people working here. I can only imagine how hard is to be at work and be so miserable. With an exception of a few everyone here either doesn’t know how to or doesn’t want to smile at all. That automatic greetings at the door can easily be done by a machine… and probably done better
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January 2024 by Nicholas Giacinto
Male banker advised me not to worry about a mistake $500 transfer for 5 days. Once 5 days passed he then told me since 5 days past- he can't help fix anything. Bank stole $500 from my account and didn't blink an eye
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December 2023 by Salad Iron
Staff lacks basic customer service skills. Every time I come here, I am so uncomfortable. There’s one person in particular, the girl with the blue hair, that speaks in an extremely condescending way to customers and makes the experience at Chase Bank unbearable.
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December 2023 by Carolyn
This location will not answer their phone. called 5 different times during biz hours and got an automated voice telling me to try again another time. What’s the point if you can’t get ahold of someone? Clearly they don’t want to provide service to their Chase customers.
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June 2023 by Blue Blue
Somewhat old fashioned ATM’s but they do the job !!
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June 2023 by Dvorah Graeser
Complete disaster! I've been a Chase client for a number of years. For the first time, I needed to wire money to my own mother. The wire was denied three times - on the third try, I was informed that I would have to go to a bank branch to have the wire go through. Each time that I called, I was told that the wire should have gone through but that their system had an error. Terrible service!
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November 2022 by Blah B.
Great in person. But they will never ever ever answer the phone. The 3143 number is nit connected to anything. If you're trying to schedule the notary you will never get through and should schedule a live appointment with a banker or walk in just ti be able to talk to someone.
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July 2022 by Antwain Rodgers
Honestly worst customer service! I've ordered two cards in the last month in a half and was told they were shipped and delivered went to another bank just to have them order me one because this bank never ordered my card. I will never go back to this bank again.
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July 2022 by Susan Schleichkorn
People inside the bank are pleasant but why do they have recurrent problems with their computers and answering their phones? This is a major bank, not a mom and pop operation! Geez
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July 2022 by Kevin Koskela
Super slow. Will never give me more than $10 in quarters. Not even able to do all my laundry with just $10. I’ll never understand why they have a greeter who does nothing while the line for the teller piles up.
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May 2022 by Darshan Tank
I was waiting long time for banker because they don’t have time
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April 2022 by Aoife Corry
The best banking experience I have had in the US.As a non-national, I have found it tough to open a bank account in the US before.Ivanna and Jesus made it so incredibly easy. Ivanna was so incredibly kind and helpful in booking me in to set up a checking account and making sure that I had everything I needed. She was able to get me an appointment same day. Such a lovely conversation with her.Jesus was incredibly knowledgeable in setting me up and making sure I understood the offers and accounts available.Thank you both, it was a dream banking with you.
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March 2022 by Kurt Schuepfer
Bank is terribly managed. Corporate should be alerted to how poorly they are functioning. Last month I scheduled an appointment and when I showed up they had no record of it. I waited for 20 minutes for someone to just rush me through an appointment. I'm calling now 4 times this afternoon for a separate transaction and I get their voicemail every time. Not going to return to this bank.
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November 2021 by Mick Washington
was not greeted when i walked in, white lady spit on me when i asked for assistance, and they yelled at me to leave. all i wanted was a new card.
