Citi offers a wide range of financial services, including digital banking, mortgage products, personal loans, small business banking, credit cards, and investment options through Citi Personal Wealth Management. Deposit and lending services are provided by Citibank, N.A., an FDIC member. Customers appreciate the fast, efficient, and knowledgeable customer service, with many praising the friendly and professional staff. The branch locations are conveniently situated, making banking accessible. Customers enjoy the clean, safe environment and find the process easy and pleasant, often highlighting positive experiences with specific staff. However, some mention that busy times can lead to longer waits due to limited tellers. Overall, Citi is seen as a reliable and friendly banking option in the neighborhood.
Great service! The teller Sandy is kind, attentive, knowledgeable, and quick. I had a better experience here than at a typical bank. Wait time for a teller as 5 minutes or less.
August 2024
Customer service is fast efficient and knowledgeable regarding banking products and services. Really appreciate good customer service. Also bank branch is conveniently located
October 2023
Great place to open a account, the staff is friendly and efficient. Ms Choi from the chinatown branch service me and she was very informative and knowledgeable on all their back products. I will definitely bank there again.
