Citi is a leading financial services company that offers a wide range of products and services, including digital banking, mortgage, personal loans, small business banking, credit cards, and wealth management. The reviews of the Citi branch on N Broadway in Chicago highlight the exceptional customer service and dedication of the branch manager, Jueyin Chen, and personal banker, My Chu. Customers have praised the team's exceptional customer care, with one customer describing their experience as "pleasant, easy, and fast." Another customer, who had a complex issue that required multiple meetings, expressed gratitude for Jueyin's "inordinate amount of patience and care." The reviews also mention the team's commitment to ensuring customer satisfaction, even going above and beyond to resolve issues and expedite services. While one customer had a mixed experience with a different branch, the overall sentiment towards the N Broadway branch is overwhelmingly positive. Customers have appreciated the team's professionalism, responsiveness, and genuine concern for their needs. The branch is described as a great place to open an account, with the staff treating customers, including children, with kindness and making them feel valued. In summary, the Citi branch on N Broadway in Chicago is praised for its exceptional customer service, dedicated team, and commitment to providing a positive banking experience for its customers.
William banker here is really amazing. Helped us with opening an account with a smile on his face all the time !
October 2023
My mother and I needed assistance that required several meetings and extended time and Jueyin was able to provide that. Jueyin displayed an inordinate amount of patience and care, that me and my mother are eternally great full. Thank you for everything you do Jueyin Chen
July 2023
I had an exceptional experience with Mr. Lam at Citibank. Great customer service and friendly demeanor.
