Citi is a bank where staff provide dedicated, patient, and professional service. Employees are noted for their welcoming attitude, eagerness to assist, and for making processes easy and functional. Specific staff members have been praised for their excellent and kind attention, helping with accounts, paperwork, and certificates while ensuring everything is correct. They are described as extremely knowledgeable and remain professional even when servicing issues after hours or reprocessing transactions. The team makes the banking experience feel unique and caring, with particular assistance offered to those with mobility challenges. The service is consistently commended as quick and great, leading to strong recommendations for anyone in need of help.
Absolutely the worst. The atm take your money . They tell you to call a 1800 number and wait 10 days for a decision on your loss deposit. The line are too long . Horrible customer service
December 2025
I’ve been a customer for a few decades Out of all the branches I like the Beverly branch best, some of the personnel have also been there for quite a while, I know the tellers They at all patient and professional . THE manager Simone is always Willing to solve all Problems presented ..
October 2025
There's always a long wait the ATM hardly work inside and outside I'll never understand Why they're so short staffed maybe you all need to hire tellers and update the ATMs because this ain't it
