Citi

Most Recent Comments

• July 2025 by Anatoly Moore El
  This had to be one of the longest transactions in recorded banking history.
  
  I had to cancel out my previous debit card out a few days prior, due to fraud, and because I didn't have a debit card, the Banker had to enter all of my information manually, had me jump through several hoops, which took the Banker 25-27 minutes to complete the transaction.
  
  I was on my way to a store and then to work, but with the transaction taking so long, I didn't have time to go to the store, and had to hurry to work just to make it on time.
  
  The other location on 87th Street and Stoney Island was able to give me cash a couple of days ago, within 5 minutes.
  
  I wish I had never attempted to get cash from the Citibank location on 55th and Ellis. The University makes it hard to access and the customer service in terms of wait and transaction time is the worst!
  
  Those on a time schedule, beware and avoid!
• May 2025 by Harriett Payne
  Extremely Disappointed — Worst Banking Experience Ever
  
  I’ve only been a Citibank customer for two weeks and it’s already been a nightmare. When I opened my account, I was told I could go into any branch to receive a temporary debit card — not true. I had to wait 7 days to get the card by mail.
  
  Once I received the card and set up my online account, I tried to send money to my mom and daughter via Zelle, as I’ve done for years — it failed. Customer service incorrectly told me neither of them had Zelle (which is false). Then I tried doing a Citi-to-Citi transfer (they both also bank with Citi), and that failed too.
  
  I was transferred multiple times to different reps, many of whom could barely communicate effectively in English and had no clue how to help. I kept being told to “try again in 24–48 hours” — over and over.
  
  It’s now been over a week, and I still cannot access my money at ATMs or make purchases. When I asked to speak to a manager, I was told my issue had been sent to a “back office” team that doesn’t take phone calls or speak to customers directly.
  
  Absolutely unacceptable. No resolution, no transparency, no real customer service. I’m closing my account and moving my money elsewhere. Citibank has completely failed me.
  
  Avoid banking here — they are disorganized, misleading, and unresponsive.
• March 2025 by Ally S
  This location is a joke. They only cater to students and international ppl. If you have personal business to take care of, forget it. There’s only one banker and one teller. Dont get me wrong the employees are very nice and pleasant, overall
  DO NOT EVER WASTE YOUR TIME GOING TO THIS LOCATION, TRASH!!!
• October 2024 by Eric Li
  Had an issue with my credit. I went in, they said, call the number on the back of your card. So what are you people doing here? To coax more people to open accounts here, so that they can call the number on the back of their cards?
• July 2024 by Clara Yang
  Unbelievably bad customer service!
  The black woman employee is so aggressive! I walked in the bank 1 hour before it close, a black woman was standing there talking on her phone and laughing loudly, when she saw me coming in, she blocked the door, she was using her arm to stop me walking into the bank!! She didn’t let client walk in because she said they almost close, they get ready to go. She talked to me in a bad attitude. She use abusive and offensive language toward me! And her facial expressions were horrible while she was talking to me. So scary!
  
  I will stop banking with this bank and don’t go back there again!
• March 2024 by Nikki C
  I was locked out of my account after a Citibank employee, yes an employee illegally accessed my account and then fraudulently and purposefully forwarded a duplicate banking card to an unknown address in New York. Citibank did not take action to prevent this Fraud, I did. I notified Citibank this happened and got the complete runaround from another employee. Then my funds were suddenly and unexplainably inaccessible. The calls made to reach a person who could help me were useless. I have documented five calls of people who work for Citibank and did not know how to help me. One even hung up on me. I finally got a rep #6 who took the time to explain what happened and made efforts to help me regain access to my account. How is it that Citibank gave me, the account holder a harder time than the person who illegally accessed my account. I am willing to bet that the employee was not terminated and probably not even disciplined. I'm running away from this AWFUL bank as fast as I can.
• March 2024 by Thomas Dier
  Awful customer service!So frustrated with the banker Latasha! She is not willing to help! Every time I need help she said she is not available! Let me go make an appointment! After I have an appointment with her, she just said call customer service!!! I try to come to other banker, but another one was busy with the customer. When Latasha is the only one banker available there but she is not want to help.I saw her just chatting with her coworker, laughing and playing there, she is not busy, just doesn’t want to help me!I have to wait for about half hour for another banker to finish her client and come to help me. Finally it’s Ms. Guo helped me, she is much better than Latasha.
• November 2023 by ra men
  This branch is getting worse each year. No tellers and only one customer service rep during peak hours becomes a norm. The only advantage is that the branch is located at the UChicago campus (lots of new customers each fall). I was banking at this location since it was open.
• November 2023 by Gabriel Daudy
  Terrible
• October 2023 by harsha vardhan reddy julakanti
  Thank you Latasha for going extra length to eliminate the leasing agreement problem that occured while opening the bank account.
• June 2023 by Jan Voltos
  I have to say that this is so far the worst banking experience after opening an account in multiple countries including previously in the US when I was visiting five years ago.The account opening was ok, but for any other problem you must call the customer service "number on the back of your card". Sounds familiar? Yes, you get a person ( after long call with a bad AI) who really does not do match. You call it again and again, and the problem was not solved. You go in person they say you can call the number on the back of your card.Only once I was lucky that a polite Asian-looking person helped me by calling them herself and insisting on solution. Unfortunately even she was unsuccessful.I know that people have not had issues with it, but I was not able to make any kind of basic payment and transfer. Then, I come to close my account and hearding a student complaining about the same problem...
• February 2023 by Ralph Lauren
  Wouldnt reccomend. Been a customer for 14 years. With a 814 credit score they upped my interest rate to 17.4% claiming they cannot lower it and they are reflective of the market trends. Ok im also reflective of the market trends as well so guess what ? You lost a customer. Have fun screwing people over ?
• December 2022 by Enes Causevic
  2 people working at this location. No parking!
• December 2022 by Ananth Kamath
  I went today to upgrade my bank account, get some money orders. I finished everything in 20 minutes, so much faster than I had expected!Jose Alvarado was super nice. One of my money orders was for $2 (can you believe it? I had to get it for some government work stuff), and Jose didn’t charge the $5 fee for this money order. I was so happy!Overall I had a wonderful experience today
• April 2022 by Wang Wendi
  A Terrible Banker Erika Lopez! This banker doesn't even deserve one star! She is so rude to customers! Especially if you are an Asian, avoid Lopez and go to Heidi. Lopez is not willing to help, she just wants to become a manager. Heidi is very nice!