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January 2024 by Darion Joyce
No customer service. They don’t care. Came here on vacation and ended up without a car. Definitely made the start to our visit extremely stressful.
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November 2023 by Tom
Got a letter saying I skipped a tollway for $1.50. I would remember doing so, as a toll is impossible to miss. I asked them to provide some kind of proof from authority or a video from that night, crickets. Then they hit my card without authorization do so for $26.50. I will report this to my credit card company. There is better ways to boost profits than this.
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November 2023 by T
Got a letter saying I skipped a tollway for $1.50. I would remember doing so, as a toll is impossible to miss. I asked them to provide some kind of proof from authority or a video from that night, crickets. Then they hit my card without authorization do so for $26.50. I will report this to my credit card company. There is better ways to boost profits than this.
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September 2023 by Evangelos Protopapadakis
The guy at the front desk was very polite and helpful, and the car was in perfect condition.
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July 2023 by Faith McCrary
I made a reservation online. It was confirmed. But when I went to get my car at my appointment time they said they didn't have one for me. It was majorly inconvenient. They didn't try to coordinate with a different enterprise to fulfill my reservation. They just said they'd try to call me back when they were scheduled to get a car (~4 hours after my original appointment). They never called. The website should have never been able to list cars they didn't have.
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August 2022 by Michael Grass
Returned a rental car I drove in from Wisconsin 30 minutes before them closing. Asked for a confirmation for my return, was told they wouldnt do that but it’s all good. I took pictures of the Odometer and the car in the parking garage. Returned back home and received the bill with an additional day of rent on it. They had booked the car into the system the following day. While talking to them on the phone, they told me there is nothing they can do. Tried to explain that I had returned it the day before, otherwise I would have had to pay for crazy expensive parking in Chicago. They wouldn‘t listen to me and told me that it said I had returned it the following day so that must be true. Oh and about the pictures: I was told they could easily be faked so they wouldnt consider it as evidence and look at it.Never again will I rent from them. If there is no way around it, take pictures but also let them sign something. Also let them show you the confirmation that they immediately booked it into their system.By far, the worst rental experience ever.
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January 2022 by T E
Returned a rental car I drove in from Wisconsin 30 minutes before them closing. Asked for a confirmation for my return, was told they wouldnt do that but it’s all good. I took pictures of the Odometer and the car in the parking garage. Returned back home and received the bill with an additional day of rent on it. They had booked the car into the system the following day. While talking to them on the phone, they told me there is nothing they can do. Tried to explain that I had returned it the day before, otherwise I would have had to pay for crazy expensive parking in Chicago. They wouldn‘t listen to me and told me that it said I had returned it the following day so that must be true. Oh and about the pictures: I was told they could easily be faked so they wouldnt consider it as evidence and look at it.Never again will I rent from them. If there is no way around it, take pictures but also let them sign something. Also let them show you the confirmation that they immediately booked it into their system.By far, the worst rental experience ever.
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December 2021 by carl L.
The WORST experience at a car rent location EVER. I wanted over 2 hours to get a rental that I had made a reservation one week in advance to get & had to leave without a car due to the lack of cars. The staff would lie about when a car was coming & refused to answer questions honestly.
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June 2021 by 旋转变压器（Rotary Transformer）
Temporarily Closed! I booked a car and went to pick it up here. No one has told me after I made the appointment. Called the number on the paper, I was asked to walk almost a mile to another location. It’s very uncomfortable and unpleasant.
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March 2021 by Jung Tang Feng
I recently rented an Intermediate Car at the Chicago Millennium Park location. I received excellent service and care at this location from one of the associates, Hudson. In fact, he provided service that far exceeded my expectations and assisted me to make sure the process went smoothly. I will be renting from them again and highly recommend them.
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February 2021 by Angela Duncan
You guys really came through for us last week, thank you so much
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October 2020 by Jenni Prior
Being able to book online & be in and out of the garage in 10 minutes is amazing. And the service at the Millennium Park garage has been consistently amazing. Thank you!!!
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October 2020 by Matt Thompson
The entire team here is so far above and beyond expectations every single time I need a car. Whoever is doing hiring and training needs to write a book for the entire service industry. Thank you!
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September 2020 by Kevin Smith
Different since COVID19. I rent regularly since I do not own a car. The level of service since they reopened after COVID has declined significantly. There aren't enough staff on site, cars aren't a clean and the Enterprise App is only good for making reservations, nothing else. I plan to try another brand after my next rental (to use my points).
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July 2020 by Denard Grant
There so professional and Understanding the only problem I had was that they weren’t able to put me in another car after I caught a flat because there was none available but it doesn’t stop there they were able to direct me too a firestone where they changed the tier in 6 hrs .. talking about exhausting .. I then informed them what was going on and they called the place too speed up my service. I was compensated a day for the rental and a full tank of gas best location I was profiled at midway I will be back for another car if needed
