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September 2024 by Jorge Viramontes
Went here and desk staff told me their FedEx scanner is broken, has been broken for a while. I ended up going down 35th street to Walgreens, instead.
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April 2024 by Barbara Steele
They were very courteous and polite.I will visit their store again.It was in a Walgreens.They were very accommodating because I wasn't totally prepared.They assisted me graciously
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December 2023 by Gabriell G.
This is my favorite FedEx. The people and staff here are very kind and helpful and knowledgeable about their services and products. I consider this location a part of the community
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April 2023 by Joseph Mario Moreno
Good quick service!
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March 2023 by Baltazar Hernandez
(Translated by Google) Very good service(Original)Muy buen servicio
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January 2023 by Flavio Meraz
Very good service, in and out without any issues ?.
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December 2022 by Reyna Mendez
(Translated by Google) I don't know it's nice to know(Original)No lo conozco es bonito saber
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October 2022 by Keshia H.
Terrible customer service. Employee was rude and dismissive. Needs to be retrained on how to interact with the public. Would not Recommend this location.
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August 2022 by Cys W.
No dogs allowed; No thanks. Considering the always empty stores, you would think Kinkos is finding ways to include people instead of excluding them. Harmless little fluffy 14.2# dog has been in that same store dozens of times and today they turned us away. In the time it took to kick him out, the package could have been sent. Common sense does not prevail here. Little puppy is my best buddy, and goes everywhere with me, if he's not welcome neither am I. No thanks, I'll find another place to send my packages, there are plenty of options that are puppy-friendly.
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August 2022 by Carlos Munoz
The drivers out of this hub are absolute crooks and incompetent individuals who can't even read a simple address.
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June 2022 by Juan “El Apache” Rangel
(Translated by Google) Very well(Original)Muy bien
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March 2021 by Eric W.
I normally don't need to have anything shipped overnight but for this one time that I did, I decided to go to my local FedEx to have it shipped. I dropped my package off at 2 PM on a Monday and selected to have it overnight express shipped so that it would be received by Tuesday morning at 10:30 AM. I dropped my package off and woke up this morning checking the tracking expecting to see what said "out for delivery", but instead I saw "scheduled to be delivered" today by 8 PM. I immediately called FedEx customer service and was given the runaround, multiple apologies, and no answer for my issue. After many calls, cursewords, and apologies, I finally decided to go to the FedEx center that I dropped my package off at. I spoke with Earnestine, who was the FedEx location manager and she informed me that the package that I had dropped off yesterday was not there anymore. I informed her that in the system it did not show that it was ever picked up and the only scan for my package was the original scan when I dropped it off yesterday which means it was never picked up. I told her that either the representative that I dropped my package off to or the driver was in possession of my package and that it needed to be resolved immediately. She proceeded to give me the number to the FedEx customer service which I had already told her I had been on the phone with him all day so I already have the number. To put the icing on the cake she then proceeded to call the recipient of the package and ask them if they received it as if I was lying to her. I have never had to use FedEx and this is a prime example of why. The Bronzeville location, the customer service, the escalation team, and the driver who picked up the package yesterday are all full of s**** Before I would allow my anger to tear up the entire store I walked out, with no answers! I am now in the same position that I was in this morning when I woke up to check the tracking, still waiting for my overnight express package to be found!
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March 2021 by Tanni W.
This location is a highly discriminate place for Chinese unless you are black or Mexican. And none of them know their machines functionality
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February 2021 by Boyce H.
I ordered some business cards from them. The manager was very helpful. The cards came in a timely fashion. They turned out great. This place is always booming but they have a personal touch.
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July 2020 by G R.
Flat out rude, each time I've been here. I'll only go back if I have no other option. I hate to say they sometimes are less expensive than UPS and I don't have time to get to USPS, so I end up here. While in line I witnessed one of the clerks being very condescending to a elderly gentleman. The clerk was much younger, all I could think was who taught you to be so disrespectful? Firstly, you're there to be helpful to all customers, secondly, you need to understand there's a technology gap. The clerk clearly was losing her patience and not explaining things, just barking out in a tone matter of fact and visibly showing her anger that he wasn't getting it, which made it harder for him to get it. I was on the receiving end of the same tone, when I had questions. Hey guess what, I don't work for FedEx, so I had a few questions. I don't know your policies, in some ways I don't thing they do either, no explanation just barking out a policy. I also got the same treatment on the phone, I asked a follow up question and the person just repeated what they said, and did a purposeful loud sigh to emphasis their displeasure for having to pickup the phone. Yeah whatever! This place stays open by default.
