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October 2023 by Lindsay Dahl
I love my personal trainer, Sara, she's amazing! The yoga instructors are great but I wish they had more classes at lunchtime.
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September 2023 by Wendy W
It was my first visit to this location after signing up online, and it remains to be seen if I’ll be a member long term. I specifically signed up for access to the group fitness classes. The yoga mats in the mind/body studio need love or replacement… I had to keep brushing bits of the mat off of my legs. The yoga instructor was a bit scattered and didn’t have a cohesive flow to her class. We spent a lot of time down on our backs/seats for a heated vinyasa. Additionally, the cleaning wipes were completely dried up so I couldn’t wipe down the blocks I used. The women’s bathroom stall I used was out of toilet paper - how embarrassing. I’m going to give the other locations and instructors a shot before I decide to move on completely.
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August 2023 by H B
I have been a member for over 4 years and here is my honest feedback and review: (both west loop and Union locations)Let me start with the positive. The housekeeping staff are great and they do try to keep things clean and tidy.The upper level management and membership services are extremely disappointing and in disarray. I should also point out that they do not invest back into their facilities so things are frequently broken for prolonged period or working less than optimal. This includes steam, leaky showers, water fountain/ temperature, hand sanitizers etc.In summer months, they let so many guests into their outdoor pool to make more revenue, that regular patrons like myself cannot find a chair. On the other hand, I get 2 guest passes a month on my membership plan. Very seldom I have brought a guest and the front desk people just go into this confused look and frenzy that becomes terribly awkward. I literally have to show the email notification from FFC to claim it.My brother was recently visiting for 2 days and just wanted to “look” at the indoor pool so he could come the following day with me with proper gear if he liked it. The front desk lady called the manager and we were told that the 3 minutes it would take us to go glance at the pool would count as a USED single day guest pass. I was truly taken aback by this shameful response.Lastly I asked the membership to switch from charging my bank to the credit card. It has become such a grueling task that I have literally given up asking their management people out of sheer embarrassment. Just STOP playing back and forth games and giving dishonest lip service. You tell me it’s “done”, “taken care of” and 4 months later the bank is still being charged when all you guys have to do is click another form of payment on your screen.I have on multiple occasions strongly considered canceling the membership. The way things are being handled here, at this time I do not recommend anyone to join.
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August 2023 by Steven Lawrence
August 2023 UpdateThis place was nice when I joined but it’s starting to feel like an xsport at 5x the price.1) Broken water fountains for months2) Closing the outdoor pool for private events3) Charging $20 extra for guest passes that used to be included4) Closing the fitness floor for private classes that cost extra5) Air conditioning at 75 degrees to save on hot daysIn the main weight room both water fountains have absurdly low flow to the point where everyone has to put their mouth on the fountain to drink. It’s unsanitary and a long wait for each person to drink.
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May 2023 by Erum Wd
I've been a member since 2016 and absolutely enjoyed everything about the club. However, lately my experience has been poor with the newly hired staff at the club at more than two occasions. They lack ethics, are rude and disrespectful to the level of being patronizing. My complaint wasn't taken seriously enough which reflects on the deteriorating quality of customer care and overall member experience.There's a lot of great gyms in the area that offer great value for the money, no one wants to come home from the gym and sulk over the passive aggressive behavior of people who are being paid by your hard earned money.
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May 2023 by Ariana Garcia
Even though I pay for a membership, classes take priority over the facilities I pay for in my membership during peak morning hours……so not really sure why I’m paying full price for only partial use of facilities. You should move classes to another room or have them not coincide with peak hours. Incredibly frustrating.
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May 2023 by Jamison Wendel
Doesn’t offer a 1-3 day pass ? Even gyms in NYC offer a pass between $30-$75
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February 2023 by Tyler Diers
Big fan of FFC west loop. The staff is great and very courteous. They manage to keep the place pretty clean. The class offerings are great. Love the reservation for lap swim - ensures I have a lane every time. Price is perfect for what you get.
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February 2023 by DeAndre Ross
Outstanding.... Great atmosphere, staff and facility!! Highly recommended by me..Join now
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December 2022 by Brady C
Super nice gym! Very knowledgeable and helpful trainers, friendly staff, plenty of equipment. Rarely have to wait for anything at all during the mornings and weekends. Classes are fun and fulfilling. It's a bit pricy but honestly you get what you pay for. Highly recommend!
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November 2022 by M O.
Been going to the gym now for over six months and the quality has noticeably declined. Members are not being held accountable for weights being displaced (literally every single time it is out of order and weights are strewn across the fitness floor). Multiple machines/cables have been broken for extended periods of time and upholstery is ripping and worn. The fitness floor has also gotten kind of disgusting; It's easy to see that the floors have not been washed or cleaned in a while, there's buildup around every machine and dust everywhere. My hands are typically brown/black by the end of my workouts now since grips/handles/machines/etc are also not being cleaned regularly. I really did love this gym but god it is not worth the price anymore and I am honestly considering switching gyms. It feels more like an apartment amenity gym for presidential towers at this point.
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October 2022 by Sam Alhaddad
Great gym, lots of equipment and many group classes available throughout the day.Summer pool is a treat!.Only personal issue it takes to long to Park and get to the gym.
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October 2022 by Joshua Kam
I just recently joined this gym and I love it! Great facility, assortment of Weights and equipment. Staff is super friendly and helpful.Only issue I have is false advertising. I showed up on Saturday (09/03) 5:45 to have a staff member lock the door in front of me. Then when I try to enter he says they’re closed, even though online it says Saturdays and Sunday the West Loop location is open until 8pm. For a membership that costs over $100 a month you’d expect staff members to follow posted operating hours. I just don’t get how you can justify closing over 2 hours early without sending an email out or something. I am aware of the new turf they are installing and super excited about that, but I was made aware of that through email. But am very concerned that moving forward staff will continue to close early. I’ve read reviews about that happening but never experienced it before. Very upsetting I love this gym and the atmosphere but if my gym time is going to be cut over two hours early for no reason I have the urge to switch gyms.
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October 2022 by TamikaTfit: Fitness and Health
The staff are super nice, and the maintenance/ cleaning staff of the location are always sweet as well. There is always communication when there are changes regarding the club which is great, it is very convenient since I live upstairs in Presidential towers having FFC downstairs makes it super convenient to work out. There are a plethora of different machine types that make it easy for you to do any types of workouts whether it’s compound lifts or Olympic lifts or just cardio. Tons of classes to take as well.
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July 2022 by Caleb
This one gets busier than the one I normally go to, but it has everything you need for a good workout - you might need to switch up your routine while you wait for a machine to open though