Firestone Complete Auto Care, located at 1558 S Wabash Ave in Chicago, IL, has been serving the community since 1926. This one-stop shop offers a range of vehicle services, including maintenance, tires, and repairs. Customers appreciate the knowledgeable staff and the variety of services available, such as oil changes, brake inspections, and tire alignments. However, reviews indicate mixed experiences with wait times and service efficiency. Many customers note that the shop tends to be busy, which can lead to longer wait times than expected, even with scheduled appointments. For example, a customer noted a two-hour wait for a simple tire rotation, raising concerns about time management and communication regarding appointment scheduling. Others reported similar experiences, highlighting the need for better wait time disclosures. Despite these concerns, numerous reviews commend specific team members for their attentive service, particularly mentioning staff who go above and beyond to assist customers. While some customers found prices, like the $65 charge for a tire patch, to be high, many still appreciated the quality of care provided. Overall, Firestone Complete Auto Care is recognized for its comprehensive auto services and friendly customer interactions, though potential customers should be prepared for possible wait times and pricing that may be higher than expected.
I felt like the labor cost is way too much especially when you charging $300 labor to change the brakes, but also wanna charge a $300 labor fee for the rotors and The wheels have already been taken off, and there is basically no extra labor.
February 2025
I went on a Saturday at 3:30 in the afternoon to get a wheel alignment. I was there for two hours a little bit longer than I would have liked to be but the service was fine.
February 2025
Over charging for tires. I went to discount tires and saved $400. They don't have good customer service. I thing it depend who is there because I went other time for some other reason and the other guy was better and did not try to over charged me.
