First American Bank is highly praised for its excellent customer service and helpful staff. Customers appreciate the simple process of setting up accounts and the extra assistance with online banking. The bank's fraud prevention measures are effective, with staff quickly stopping suspicious activity and staying attentive during account transitions. Long-term customers value the friendly, knowledgeable staff members who go above and beyond, making the branch feel more personal than just a financial institution. Overall, the branch is considered top-notch, with staff like Johnny and Sheldon being especially well-liked for their professionalism and friendliness.
I worked with Johnny Popal and his team to set up a new account. The process was simple and they even took the time to help me get my online account set up. I would highly recommend.
July 2023
This is the way other banks should be, friendly, customer oriented, easy to resolve banking issues.
February 2023
Long time FAB customer. This branch is top notch. Over the years Johnny and Sheldon were like friends to me. Their customer service skills go above beyond a financial institution. There is no other branch I would use for CD/Mortgage highly educated and friendly staff.
