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August 2022 by Taras Chi
The worst bank ever
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July 2022 by Maureen K
Absolutely ridiculous hold time of 7+ hours. I will be putting my money in a different bank. The merger of 1st Midwest to Old National is a nightmare and I now have absolutely 0 trust in this bank.
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August 2021 by H N
Professional and nice staff!
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April 2021 by Matt H.
You almost feel like you must be on some twisted hidden camera show every single time you're dealing with this catastrophe of an institution. If you think there's a possibility something could go wrong, rest assured it will. If you think they couldn't possibly mess up, they will find a way. If you think you have covered all bases, explained every aspect of your issue down to the letter and you're convinced there will be a positive outcome....they will find some loophole to slap you out of your silly optimism. We selected this bank since their interest rates were so attractive, and we ended up paying the price. Never again! So why the extra star? One of the customer service agents really did try to help but I feel she was just hindered by top down inefficiencies and broken processes which, judging by the other reviews, seem to be an institutional problem.
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February 2021 by Sue M.
When it comes to customer service, they are terrible. I write to them and they send generic responses and do not try to help or explain anything. This happens often with them. Very disappointing when trying to talk about your accounts and they don't care to help
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September 2020 by Nick L.
I wish I could give negative stars. Believe the reviews in that customer service is not at all their priority. I was in the process of transferring all of my funds out of my HSA account (the only account I had open with them) and into another account that allows me to invest that money through TD Ameritrade. I go to log into the account to see if the funds were transferred out and all of a sudden I can't get in without providing the "added layer of security" which of course means they want to text me a security code to my phone number. Ok, no big deal I say. But the phone numbers they have on record do not match any of my cell phones between my wife and me. I call customer service and they say that I closed the account. I didn't close the account, I requested a transfer of funds. Apparently when you do this, your account closes automatically and guess what, no confirmation email or text (they used to have my number on file), they just leave it a surprise when you go to log into your account one day and you can no longer get in. WHERE IS THE COMMON DECENCY IN SENDING A CONFIRMATION EMAIL?? WHAT IF I WAS HACKED?? I AM TELLING EVERYONE I KNOW TO NEVER DO BUSINESS WITH FIRST MIDWEST BANK...RUN, DON'T WALK AWAY!!!
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July 2020 by Billy J.
Senior abuse. For inactive accounts, they send a letter warning that unless you send them a signed letter in return, they will start charging you a ten dollar a month inactive fee for the account. Really? For a homebound senior of 89 years old? You're going to start charging a ten dollar a month fee for the account, even though we can't access the account online unless we visit in person first? Horrifying optics.
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July 2020 by David D.
It wouldn't be that bad of a bank. If they didn't get my information wrong, half the time. It's a hit or miss place.
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June 2020 by Menno E.
This is truly the worst bank I have ever done business with. My wife and I opened a Line of Credit with Debbie. While the paperwork was extensive, we successfully used our line. Since we do most of our transaction online, I quickly discovered that First Midwest (FMW) had a very antiquated website with limited ability for online transactions. We were given a checkbook but no credit/debit card. Since we barely used our LOC, we decided to cancel, so I attempted to contact Debbie multiple times via phone and email without a reply. I then called the main number and received the runaround, but finally found a person to assist. Olivia told me to send a formal notice of cancellation via mail or fax (who still uses fax???). I got an eFax account JUST for this occasion and faxed the letter. I never received follow-up of any kind. So, I called again and this time Jamie was able to fully assist. A week later I received my final notice of cancelation! When I know other banks provide much better service (such as Chase and Citi), I strongly discourage banking with First Midwest!!
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May 2020 by Bridget T.
With over 30 years in the consumer services field myself, I understand the value and need to share not only legitimate complaints, but positive feedback as well. Unfortunately, this is not the latter. I cannot begin to share in depth the nature of my dissatisfaction with this organization and the parties who handled my refinance. It was headed by Chris B, loan originator. We certainly recognize that times have changed with the Covid-19 pandemic and I listened to that as an excuse for weeks, and accepted it generally as to be reasonable and understanding. However, the major basis of my complaint, and reason we will take the time to document and share such a poor experience goes beyond just the time it took (over 2.5 months) to get this done. Let's just say had I received the email I got yesterday within the 72 hour period to cancel the loan, it would have been! The loan officer, Chris B, had the worst Communication, Attention to detail, and professional advocacy that we have encountered. He had an excuse for everything and it's apparent his organizational skills are lacking. The outsourced, apparent overseas, loan processor only corresponded late at night (time zone variance I assume.) The Communication amongst them was missing glaringly, and they constantly just kept muffling the process. We nearly stopped the refinance several times and honestly had it not been for the Covid-19 and our attention focused elsewhere, we WOULD HAVE! We had enormous equity in our home, it should've been a straight forward refinance, and I feel quite often we were asked for unnecessary documentation duplicate times, even after producing. We understand the process and business of mortgage lending. BOA and Quicken both begged us to close with them, but had already paid for appraisal and rate was 3.125% so we stuck it out. Our documentation, records, and emails support every bit of the complaints and therefore hopefully real Quality Assurance, Training, and Monitoring will become more of their focus. It's easy when rates and times like this have record breaking applications and hundreds of millions of dollars in profits to be made, but when that dries up, service and professionalism will be the core of those who survive and endure. If their rates are WELL below others and you can deal with unprofessional responses, poor communication and a lengthy process (had excellent credit, all documents, tons of equity, this should've closed in 20 days tops) then use them, if NOT, go elsewhere.
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September 2019 by Rebecca Parker
Great service! Friendly and efficient.
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September 2019 by Tim Z.
I'm having the worst experience setting up ACH payment for my mortgage. I've tried two times with the following fax numbers. 847-739-3690 and 847-722-6136. The last person I spoke with had zero sympathy and was in summary "just pay me".
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June 2019 by Chris D.
Absolutely HORRIBLE customer service!!!! I was a previous customer of Bridgeview Bank for 20 years and now transitioned into this garbage! Customer service line is a joke and every minor thing such as adding someone to your account takes a WEEK?? THEY DO NOT VALUE THEIR CUSTOMERS!!!!
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November 2018 by Judy Y.
This is the worst bank ever. I was with them for years. They do not value their customers. They are only interested in charging fees and taking money that's not theirs. Do Not bank with them
