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December 2023 by Daisy Nicolalde
I am a member for way over 40 years. My experiences with the staff were always positive, and didn't have to look for another bank yo do my finances. Even now that I live in another state!
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October 2023 by Hayley Wilson
Lindsey Swanson was amazing to say the least! From the moment we talked on the phone, and through the entire process, Lindsey was informative and welcoming. She simplified things for us, explained everything thoroughly, and was available consistently for any and all questions we had. She is who we will recommend to everyone going forward!
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October 2023 by Brian Dezman
I have purchased and sold 2 homes through FNCU Rockford. Both sales and purchases were done with the help of Lindsey Swanson. Lindsey was extremely professional and personable as she answered wave after wave of questions and helped us with our financing. Even now if we have questions she is prompt in answering them and always eager to help get answers. Thank you to Lindsey and FNCU for their excellence I highly recommend them for all your banking needs.Brian Dezman
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October 2023 by Crystal Maiman
Jonathon at the Rockford office was wonderful to work with when I applied for a LOC. There were issues with an old LOC that had been paid off but papers were not filed. He was so patient and helpful in getting this taken care of,. And it was a great day when we signed the papers for our FNCU line of credit. He really went over and above for me.
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September 2023 by Gwendolyn P.
I absolutely love First Northern Credit Union. Every experience I have had with this credit union and its personnel has been professional, with positive outcomes for my financial needs. I would like to especially thank Longe Shungu for his assistance with my credit card needs and auto needs. He was very thorough in explaining all of the options available with First Northern Credit Union.
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August 2023 by Lynn Stransky
I’ve been banking here for over a decade, and the service is very mediocre. It depends on who you work with. I would recommend banking somewhere that stays open later than 4:30. I got a new debit card, and even though I activated it by phone, they locked it and now I am stuck with no money and no customer service. Half the time, the agents are rude.
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August 2023 by Sam Rodenbeck
Mike was very helpful. He understood what needed. He made sure that I was completely satisfied with what I needed from him. You need more employees like Mike.
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August 2023 by K T
Mike Arturi was incredible in processing my transaction!
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July 2023 by Heather Johnson
Mike Arturi at the loop location was so helpful in supporting my loan requests. He reached out directly to confirm my choices and support the necessary updates.
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July 2023 by Cristy Larson
Mike Arturi is always helpful and Right on top of things. Always a pleasure! Look forward to you always responding back in a decent amount of time & helping with any issues I may have! Thanks!!
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July 2022 by Jade Tungjairob
I've been a member since 2008 and have had zero issues. I don't do too much banking; sometimes mobile deposits, internal/external transfers, but that's about it. I have a debit card. Honestly, I've been quite pleased as a member. I've banked with larger companies and I don't get the same level of service, just more fees and red-tape.
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June 2022 by Annie Meek
From the beginning they have been rude, dismissive, unhelpful, and duplicitous. I’ve only stayed because it’s so inconvenient to pull out and I’m finally changing that. Find any other bank, y’all.
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May 2022 by Marcy Sylvester Ceranek
FNCU is the best. Great customer service and better loan rates than a bank. I’ve been a member for years and we recently financed our first house through their mortgage department. Definitely recommend them!
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April 2022 by Mary Carvell
Top notch service! very helpful and friendly.
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December 2021 by Ouiyen Chaswald
I bank with Kane County Teachers Credit Union (CU). There's only 3 locations, maybe 4 now, all located in the suburbs. This is their sister CU for transactions needed far from home base. Very convenient and great customer service. You'll need your State ID or DL to check in with security in the main lobby then you will be escorted to the elevator and they will badge you up to the 28th floor. It's a five to seven minute walk from my gig.
