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March 2024 by Jontae Edmonds
I have amazing service everytime I come here! The employees are knowledgeable and efficient. Most importantly THEY LISTEN to your needs!
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March 2024 by Kailah Sanders
customer service was excellent. my lovely sales associate helped me find my perfect running shoes
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March 2024 by Dorothy Woods
The experience is always pleasant and positive. I don't go often, so I don't always see the same people, but everyone sounds very knowledgeable and are helpful. I love a good pair of running/walking shoes due to supination of my foot. Wish I bought them more frequent than I have in the past.
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March 2024 by Liv Kim
Feet assessment was such an amazing experience.
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March 2024 by Hunter Negron
Great store with custom fitting process
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February 2024 by Johnathan Mata
Absolutely great service and attention… new to running and completely answered questions / concerns…: Also did a quick diagnosis of my feet and walk. Great experience
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February 2024 by Seline Messmer
Came prepared to buy a new running shoe. The guy didn’t ask what I wanted or cared. He showed me what he called a “trainer”. He seemed frustrated that I did not want to buy the first pair and told me they have to be about a size too big. My heel kept coming out of the shoe, but he didn’t seem to think that’s an issue. Super dismissive and very negative experience.
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February 2024 by Robin Bell
Customer friendly policies and knowledgeable staff
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February 2024 by Brooke Rayford
The employee was very knowledgeable and detailed about the shoes and what would work well for my feet and training. I was able to run on the treadmill with every shoes that I tried on. He provided options for me to choose from and gave other recommendations for tools to use during half marathon training.
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January 2024 by Jcogs50
Fast and efficient service. Friendly clerk. Will definitely return.
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December 2023 by Marian CHAO
Fleet Feet South Loop will always have someone who is knowledgeable about your running needs, care for your needs. They are especially good at helping you to find the perfect shoes!
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December 2023 by Mark Porter
Really awesome experience. I'm so glad I spoke with one of the sales reps instead of just shopping online or looking at the shelf in the store. The sales rep, brought out options that were not on the shelf and too some scans of my feet and created a profile. Excellent customer service made a huge difference in my selection and experience. I highly recommend this store.
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October 2023 by Andrea Baker
If you need to get fitted for running or walking shoes and need expertise this is the place for you! All of the staff was extremely helpful and friendly even on their busiest days.
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October 2023 by Mo Will
I was greeted by Marvin today 9/30/23. He was very helpful and knowledgeable about the shoes. He brought out 3 different brand of shoes for me to try. I had the option to get on the treadmill to run with the shoes on. After you try each on each pair, they sanitize the shoe which is a plus. I recommend this place to anyone.
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October 2023 by Steven Quinn
They seemed occupied by an event they were hosting today so it was kind of crowded inside and didn’t get a lot of attention. Otherwise very nice and friendly staff. Very low on gels. Also very low on Chicago-branded stuff like Feetures socks and Saucony/Fleet Feet co-branded socks (both of which the Lincoln Square location had). But they had a great Cotopaxi duffel that I picked up!
