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October 2025 by Eric Davis
Consider Uber/rideshare and renting somwhere else, the entire rental experience was bad.
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October 2025 by Richard Anderson
After spending a week in Scotland & paying $1,000 to rent a car from Hertz, I arrive at the rental canter at OHare & find out the reservation I have had for two months has been canceled. No reason and no offer of assistance to reinstate it. I had to stand in front of the rental counter & make another reservation on the app on my phone.
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October 2025 by Ven Tijerina
Being a President’s circle member makes me take and drop the car very quickly and easy. I actually do not have any interaction with Hertz’s team but when I need something I receive the proper attention and response. Cars were available, clean and ready for delivery.
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October 2025 by Caleb Brown
Awful service. Never answer the phone when you call
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October 2025 by Eleonor Madsen
Great service and many options of cars worth the price!
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October 2025 by James Beyer
I love the new online check in. Fast, easy. Totally met my need.
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October 2025 by Moshe Y. Gertner (Moses)
Friendly staff
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October 2025 by Grace Johng
I am very pleased with the prompt service.
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October 2025 by Zachary Witzel
front desk people fine, but the exit gate staff were super rude and slow
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October 2025 by Andy Chang
Nice, neat and quick service.
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October 2025 by vidal saenz
Zero stars if possible. I was charged for 2 days when I had already reserved with points for 2 free days + tax and fees. I am a Gold member.
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September 2025 by Natalie Overton
Great experience!
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September 2025 by dean day
“The interior of the car had an overwhelming odor of marijuana and tobacco. The smell was so strong that I had to keep the windows down for nearly the entire trip.”
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September 2025 by Barrett
Run down fleet of vehicles. Filthy inside, 45k + miles, dents, and window wiper ripped off. Chose Hertz because of contactless pickup but would recommend you wait at the counter for check in and go somewhere else.
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September 2025 by Kyle O'Donnell
Great place to get a car. No hassle. Quick pick up and drop off. My preferred choice for O'Hare
