Hertz Car Rental - Chicago - Chicago O'hare International Airport (ORD)
Hertz,
Car Rental
Hours:
10255 West Zemke Boulevard, Chicago IL 60666
Hours
About Hertz Car Rental - Chicago - Chicago O'hare International Airport (ORD)
Hertz Car Rental at Chicago O'Hare International Airport offers a straightforward car rental experience, making it a popular choice for travelers. Customers appreciate the easy process of selecting and picking up vehicles, with a variety of options available, including luxury cars, SUVs, and trucks. The cars are generally clean and well-maintained, which adds to customer satisfaction. However, some reviews mention that the selection of cars can be limited, particularly for Gold members.
While many customers have had positive experiences, there are mixed feelings about the staff's friendliness and assistance. Some customers have reported exceptional service from individual employees, who went out of their way to help, especially in accommodating special needs. Conversely, others experienced long wait times and a lack of helpfulness during busy periods, leading to frustration when issues arose.
Overall, Hertz Car Rental at O'Hare Airport has garnered a mix of reviews, highlighting both the efficiency of the rental process and the variability in customer service. The location's ability to handle unexpected situations effectively, as demonstrated by dedicated staff members, stands out positively amidst some concerns regarding staff availability and support during peak times.
Most Recent Reviews
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September 2026
I’ve always been on the Presidents Circle, now I am assigned Gold. The only vehicles available at ORD were small sedans and a Kia Soul. I could not activate ApplePlay in the car.
Very disappointed. Given the rate I had to pay, I’m going to consider alternatives the next time I’m in Chicago.
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September 2026
Great experience with Hertz. Vehicle was perfect and staff was great. Will use again.
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September 2026
Great price and the easiest process I have EVER had when renting, picking up, and dropping off a car. I will be back!
More Comments(473)
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