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March 2024 by B
Deceived me out of $200. Won't happen again. Will never use Hertz again. Thank you for this valuable lesson.
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February 2024 by Miguel Martinez
Friendly staff fast service
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February 2024 by Karl Noll
I had read a lot of bad things here beforehand, but our rental went completely smoothly. I made the booking through the ADAC, so it's possible that you will be treated reasonably here. We had booked the Malibu category and then received a Jeep Compass with 4x4. Of course that was fitting because we were traveling in winter. I always like that at Hertz we always have Sirius XM included in the package.The return of the vehicle was also problem-free and paperless. I didn't get any additional charges either.
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February 2024 by Florian Schropp
Very friendly Branch Manager Monique. Central located. Nice cars available. Car was clean. The office is a little too small and could be renovated. But everything worked out very well. Thank you
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February 2024 by Karin N
Nice and fast experience!
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January 2024 by Nam Thanh Nguyễn
The return is based on operation hours of this office but no employee here notify me about it when pick up which they should since we rent car when we visit a city where we are not familiar so plan can be changed
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December 2023 by Global Report
The office has few cars, when I went I asked to the staff by chance one of them speak Spanish, after that the treatment they gave us was hateful. Only use this Hertz office because was near my hotel. The office hours to return the car are uncomfortable and do not allow you to return the car through the mailbox 24 hours a day, which forces you to conserve time that you do not need and pay for very expensive parking.
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December 2023 by Izaya Colon
I am extremely disappointed with the lack of customer care exhibited by Hertz Rental Company, and I feel utterly wronged by their actions. From start to finish, my experience with Hertz has been nothing short of a nightmare.Firstly, customer service representatives have consistently displayed a complete disregard for my concerns and inquiries. Whenever I have reached out for assistance or clarification, I am met with apathy and a dismissive attitude. It is as if they simply do not care about resolving any issues that may arise during the rental process. This lack of attentiveness and empathy is not what one would expect from a reputable company.Furthermore, Hertz has repeatedly failed to fulfill their promises and commitments. On numerous occasions, This level of unprofessionalism is inexcusable, causing significant inconvenience and disruption to my plans. It is unacceptable for a company to steal money from my family.Additionally, Hertz has shown a complete disregard for the condition of their rental cars. On multiple occasions, I have been provided with vehicles that had strong smell of cigarettes, I was given a vehicle that hasn’t been serviced causing flat tire that I’m now liable to pay that makes no sense. This not only reflects a lack of care for their fleet but also poses a significant safety risk to customers. It is outrageous that Hertz would allow their cars to be in such a deplorable state, putting the well-being of their customers at stake.Overall, my experience with Hertz has been nothing short of a disheartening and frustrating ordeal. The lack of customer care, failure to fulfill reservations, and negligence in maintaining the vehicles have left me feeling completely wronged. I would strongly urge others to reconsider renting from Hertz, as their disregard for customer satisfaction is evident and unacceptable.
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December 2023 by Jacob Bierschenk
Horrible customer service!I rented a vehicle for Thanksgiving weekend this year. I was scheduled to pickup my vehicle to travel home on Wednesday night. Less than 3 hours before my reservation was scheduled, a guy from this Hertz location calls saying “don’t come in to pick-up your vehicle, there’s no cars available”. He acted as if he was doing me a favor. I asked what he suggests I do and he says “you can call the airport to see if there’s vehicles available”.I highly recommend against renting from this location. Your reservation is not guaranteed and they have horrible customer service.
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November 2023 by Guillem Llucià Gris
Renting a car with this Hertz location has been incredibly hassle free. I made a reservation and checked in online. Walked into the building at 7:55am (for an 8am reservation) and actually drove out 10 min later. Super efficient and very friendly staff. I don't know when I'll visit Chicago again, but I will definitely rent a car from Hertz State Street.
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November 2023 by Chuck Hoag
Brandon was so helpful. I was expecting a long wait for a car, but Brandon said the area GM works hard to make sure all the branches have enough inventory plus.
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October 2023 by Pierluigi Rossi
I tried to rent a car at this Hertz agency. The girl was really rude and impolite. Initially, there were only large cars available, but after a discussion, she suddenly refused to give me the car, claiming there were no more cars available. It was a really bad experience.
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August 2023 by Raghav Bhat
I was concered about renting from this place due to the reviews. However, I decided to give it a go, since it was more convenient than going to O'Hare.Pros of My Experience:1. No line when I picked up the car, the car was ready, and I was able to leave relatively quickly.2. Car was fine -- a bit dirty in the inside, but mostly clean and in good condition otherwise.Cons of My Experience:1. There ARE hidden fees. When I asked the guy at the front desk what the fee was, he just read off what it said on the receipt, without any other information.2. You cannot return the car outside of business hours.Overall, I would rent from these guys again.People don't typically review their Rental Car Agent -- like they would a favorite restaurant. So I think that the reviews here are much more negatively skewed than, say, a restaurant is. Be prepared for the worst (long lines, cars not being available), but I think you'll find a decent experience like I did.
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August 2023 by i west
walked in to find two employees watching tv on their phones. I had to interrupt one's tv show to tell them I had a reservation and was there to pick up my car. He responded "oh, we're all sold out for today." Seems like they don't quite understand the definition of a reservation. Luckily I didn't have to interrupt the other employee's show/movie and she was laughing and have a grand time. Scary that some businesses operate like this.
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August 2023 by Grasmere Wordsworth
We reserved a medium sized SUV and waited for over an hour for a vehicle to arrive. When it did it was a small SUV in less than sparkling condition. It appears this facility is inept at properly ordering what is reserved by customers and then has to deal with a lot of anger. The employees who work here look aggravated and annoyed, don’t smile or offer extra friendliness or information to defuse customer’s obvious hassle. A sales person did not examine car with us to check for preexisting dings or issues and make sure we were comfortable with it. (Enterprise always assists customers to cars, makes sure all is to satisfaction). In other words, this facility has very poor management and poor employee training. You need to properly order cars reserved, train employees to problem solve and extend friendly care to customers (ie a discount for the trouble to wait), offer a cold water or soda. Really shotty and unprofessional operation here.
