Honda of Downtown Chicago is a dealership committed to providing excellent customer service and a wide selection of vehicles. Customers appreciate the friendly and helpful staff, including salespeople who take the time to ensure customers get the right car for their needs, whether it be a new Honda or a certified used vehicle. Many reviews highlight the patience, understanding, and attentive nature of the staff, with some customers specifically mentioning staff members like Lauren, Mark, Leon, and Luis for their exceptional support and follow-up. The dealership also offers a Service Center that is efficient and attentive, with staff like Luis providing detailed support during maintenance appointments. While most experiences are positive, some customers have faced challenges, such as delays or issues with paperwork, especially regarding certified vehicles. However, the dealership has shown a willingness to make things right, fixing problems and ensuring customer satisfaction. Customers also value the convenience of services like complimentary Uber rides during vehicle servicing, making it easier to continue their day. Overall, Honda of Downtown Chicago is a welcoming place where customers feel part of a family, with staff dedicated to making car buying and servicing smooth and pleasant experiences.
Got a BMW from Mr. Wilfredo and the service was amazing.. quick process for a car sale and they really took care of me
November 2025
Amazing experience buying my vehicle from out of state. Wilfredo was fantastic to work with.
September 2024
Everyone was extremely helpful from the salesperson to the person handling the warranty. They made getting through the approval process, legal documents & paperwork in general smooth & painless. It was a long day but as pleasant as could be expected
