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October 2023 by Jillian Kaye
Beautiful store with so much to admire! The woman running the store is so delightful!
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October 2023 by Sol Whitt
Think twice before you purchase something from them! I’m having quality issues with the stitching unraveling on the Flow Leather Cocktail Table after a very short time of owning it. They refused to replace or refund the item, which is very disappointing for such a reputable brand and a high ticket item. I worked in home decor product development for years, and would expect much better customer service. Definitely will not continue to be a loyal JA customer.
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August 2023 by Carole Harvell
Lovely store and staff. Enjoyed shopping there.
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August 2023 by Bryan Waits
We have ordered many items from Jonathan Adler. Some items take longer than others for delivery. We recently ordered the Rider two tier table on June28th and then the Rider X benchx2 on July 4th. We received the bench on July 6th and we’re very happy. The table was supposedly shipped on the 7th and heard nothing. I waited and contacted JA the week before last and they told me that order was shipped and they have 15business days for delivery partner to make contact and that I should hear something by the end of next week. That next week came and went and heard nothing. I called back again today since I heard nothing. They told me that the item had been lost in transit and that our item has been reissued to order and that it SHOULD goOut sometime this week. This means they have another 15 days to make contact if it even goes out this week. We have already been waiting almost 1 month from the order date coming this Fri. No one even reached out to let us know about issue. This is a prime example of poor customer service. They didn’t even offer expedited shipment on our reorder that was their fault or some way to try and make it right. We will likely not be ordering again and sadly enough we would have been great return customers.
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October 2022 by Franklin Johnson
If you're looking for something interesting for your home or a great gift, Jonathan Adler always has something. From glamorous to over the top, and everything is done with a bit of whimsy. You should absolutely stop by. You won't regret it!
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September 2022 by Timothy L.
I just love Jonathan Adlers style so youthful and yet so stylish love love love
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February 2022 by Alex Fuller Cleveland
I went in to this store briefly today. The person working was not wearing her mask, which prompted the other customer to also take his off. Masks are required indoors in Chicago right now and I am frustrated that business is not working with us all to get through the pandemic.
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January 2022 by chris fontana
Beautiful modern home decor and friendly staff
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April 2021 by Ping Guo
My favorite furniture showroom/store in Chicago. The staff are super helpful and just simply great people to work with!
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March 2021 by Adam M
Highly recommend even if you don't live in area. Called once from New York City. Ginny the store manager was incredibly helpful finding me items that were out of stock in the city. Incredibly patient with me, customer service via phone call was something you will never receive anywhere else. She went above and beyond and still does. When items arrived they were wrapped and boxed so beautifully and delicately. I've ordered from here now multiple times. Cannot recommend enough. It is also a beautiful store if you are able to visit or live in area. Staff are friendly and a different fun JA store look than ones in the city.
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December 2020 by Perpetuum Designs
Always a pleasure working with them!
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December 2020 by Peter Razumovskiy
sell out of stock products
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July 2020 by Steve C.
I called a salesperson about some xtra info on the Lisbon floor lamp, and not only was she exceptionally nice and helpful, she texted me some photos which helped answer my question. Above and beyond customer service. THANKS SO MUCH!!
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February 2020 by David J.
I have shopped here for several years now. I have to say that the products are wonderful and the staff is outstanding. Their level of service is fantastic- they have notified me of special events and sales, they provide complimentary gift boxes, and it's always done with a smile. Love shopping here!
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January 2020 by syun syun
(Translated by Google) An interior shop with a high design not found in Japan.
