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April 2024 by Melanie Meier
Cannot guarantee quality anymore… I had a zipper rip off on a rain jacket. Only wore the jacket on occasional rainy days and since it was over a year old they told me nothing could be done.
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February 2024 by Erin Kilroy
This particular location consistently has the rudest staff and the worst customer service. You will be much better served going to any of the other locations in the area.
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February 2024 by Roshni Sharma
Avoid this location at all costs if a POC! I had just bought a wristlet through in-store pickup online on Monday and decided it wasn't for me. I walked in to return Friday afternoon and asked to make a return, I said I have the email confirmation and order number. The associate asked for my email and said they couldn't find my order and so I must not have paid for the item. So "if you want to return this I'll take it, it looks like you never paid for it". I told them yes, I in fact paid for it and even looked up my bank statement with the charge posted on Tuesday. They said they couldn't help me if I didn't have the pick up order slip. I called customer service to see if they could send me a new slip as I had lost mine and they thought it was odd the store wouldn't let me return. I will say, I went back and a different person helped, said they can't do the return but then helped me to find a copy of the invoice I had lost. After being accused of stealing, I never want to shop here again. Interesting to see I'm not the only reviewer with this kind of experience.
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January 2024 by Venessa Trujillo
I agree with previous comments of a certain person in the store being racist. I noticed it was the main greeter who was an older 50+ white women who greeted every white person in the store except me, a Latina. Thankfully the dressing room attendants helped me as I stood waiting for a dressing room. Didn’t bother me at all since I like shopping without being followed or bombarded with questions but just an evaluation.
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October 2023 by Emily Pinchokchay
Just went through the reviews and def agree with a customer who wrote “If you’re a POC, avoid this place.” Walked into the store and wasn’t greeted nor acknowledged at all by any of the staff, they just walked past and tried to look busy, which tbh didn’t bother me at first, until just a few minutes later other customers walked in and were greeted and attended to. My husband and I eventually did get help when the employee realized we were actually going to buy something. Honestly, I would stick to online shopping or another location because they didn’t have much to begin with.
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October 2023 by James Dehne
Faced a few hiccups at this store with wrong email, wrong item etc… Stephany and Tim were both super helpful in making sure everything was sorted out. Outstanding support and customer service from them both!
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August 2023 by Nisarg Gandhi
If you’re a person of color, avoid! I was watched around the store by an older white woman (Rita or Reena?) when I came to make a return. She implied I was a liar and told me she had been working there for 5 years and I was trying to scam the system. The only reason I shop Lulu is for the performance policy! Horrible behavior and I will follow up to ensure this doesn’t happen again.
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August 2023 by M
This store is tailored for women... the mens section is smaller than my college dorm...
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July 2023 by Elise A.
The employees are very nice and attentive, and there's always fun music playing. The downside is, if you're looking for something specific to buy here then this store isn't for you, they are out of many items which isn't a surprise (as it's summer so many are here to buy summer wear). This store is very convenient (due to location) so it's understandable why they're out of many sizes/styles. Overall, this lulu store is a good size and great location!!
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July 2023 by Jessica Blodgett
The staff was super friendly, informative, and helpful!
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June 2023 by R O.
I got a gift ordered from someone in nyc. Only thing you can do is get a gift card as they need an original payment method cc. This company will hold you hostage for their sale as how can i get the original card when it's out of state. Can send the package back and charge you shipping.Not sure why they don't need your original card when buying something?
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March 2023 by Lisa
I really enjoy this location because it's a little smaller than others, on Southport, and the staff is very friendly and helpful!
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December 2022 by Miguel Angel
This store was on my way so decided to stop by and check it out. They have many products for exercising, hiking, yoga, and everyday wear. They also have bags, socks, hats, and accessories. They do have fitting spaces to try out the outfit before taking it home. While I was at the store, someone did offer to help and I was able to purchase the things I wanted. There is paid and free parking around the store and the checkout was fast. Unfortunately one of the products I purchased still has the sensor, I noticed it when I got home so I'll have to go back and get that removed.
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November 2022 by Casey Hoogstraten
What I own is good quality, the selection for men is basic even bland. Looking through the women's selections pretty much the same; not fashion forward at all. The area in front of the dressing rooms (Southport Corridor location) is glaringly over illuminated - maybe some sort of loss prevention strategy?
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October 2022 by Max Moulton
Great customer service. Wish the men's section was bigger!