Lululemon, founded in Vancouver in 1998, offers technical athletic apparel for yoga, dancing, and various active pursuits. The stores are known for their strong community ties and strive to create a positive shopping experience. Customers often highlight the friendly and helpful staff, with multiple reviews praising employees for their patience and assistance. For example, one employee named Jessie received accolades for her support in navigating return policies, making a significant impact on a customer's day. The store's selection is appreciated, with visitors enjoying the variety of products available. However, experiences can vary, as one customer noted a less than ideal interaction with an older employee at the register, which detracted from the overall experience. Despite some challenges with return policies, many feel the team is respectful and tries to assist customers within corporate guidelines. Overall, Lululemon is seen as a place with energetic staff and a commitment to helping customers find the right products, creating a generally positive atmosphere for shoppers.
Despite the premium pricing reflecting premium design & materials, customer service from either floor staff or cashier is authenticly professionally & proactive. Very friendly, helpful and informative staff, sales reps, etc.
January 2026
Alana and her team were amazing. They were professional, attentive, and made the entire experience easy and enjoyable. I had a great experience and would absolutely recommend them.
September 2025
People working at the store were very helpful and kind yesterday. I got 2 items which I will try on today for a pilates class.
