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January 2024 by Llewellyn Negreiros
Friendly, knowledgeable, professional staff who were very helpful. Looking forward to receiving my new adjustable base & new mattress being delivered on Friday! Thank you!
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November 2023 by ShaneraRenee
Came in undecided and with loads of questions. Yvonne was kind, patient and informative. She and Alicia were both great with helping us decide on the best mattress and frame for our overall needs. Thank you ladies.
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November 2023 by Linda Williams
Well my visit to the store was the most. Pleasant experience I have had in a long time wonderful customer service Alisa was so patience with we are a older couple just wish you all sold more than mattress and I will recommend other to your store thanks so very much
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November 2023 by Shantanu Tarey
Im so happy with the experience at this Mattress firm. Yvonne was amazing and very knowledgeable about everything mattress! She made me feel comfortable and even suggested laying for at least 5 mins before making a decision which was good insight. Her experience really shines and all the good reviews about this store are testament to the great service they provide.Highly recommended!!
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September 2023 by Andrea Dyson
We went to Mattress Firm because of their Labor Day sale. My husband and I were warmly greeted by Candice and Yvonne. Candice assisted us and was very knowledgeable about each of their products. What I loved was that there was no high pressure sales pitch but a genuine concern to find us the perfect mattress. And Candice did! Two days later I had to change my delivery date and spoke with Yvonne. Yvonne was pleasant on the phone and handled my request expeditiously. The store Manager, Nova contacted me after finding out that the online customer service was unable to handle my request to stop receiving some unnecessary updates. This wasn’t a major issue but she handled the matter as if it was and cared for it quickly and apologized for any inconvenience that this may of caused me. She was awesome! Last but not least is your delivery service. The delivery driver we had was, Alvaro. He contacted my husband when he was close by and delivered, set up and hauled away our old mattress. Alvaro was polite and professional. Their tracking system for deliveries is one of the best and their Gold service is well worth purchasing. I didn’t mean for this review to be so long but I was so impressed with the quality of service given by their employees that I had to make sure each were mentioned. Mattress Firm not only has a great selection of quality mattresses but outstanding customer service.Highly recommend!!!
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September 2023 by Patricia Gurley
I came into Mattress Form just to look around and was greeted by the wonderful Yvonne. She was an informative and helpful and the first option she showed me I loved. They had a Labor Day sale so she convinced me to get my mattress while the sales was going on. We chat and she made my experience really great!
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September 2023 by Lita P
Mrs. Yvonne was amazing! She was kind, knowledgeable, mindful of our security being two women in the store in an area with such high foot traffic, and extremely thorough in communicating the benefits of each mattress she showed me. It was one of the easiest experiences of my moving process thus far.
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September 2023 by cedric wallace
Ms. Yvonne IS AMAZING!!! She was very knowledgeable and helpful!! She definitely knows the product!! My wife and I are beyond satisfied.. I definitely recommend this place for a mattress.. If you don't purchase anything, just go and enjoy the knowledge and the positive energy!!
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September 2023 by Crystal Wallace
My family and I had a wonderful experience at this store location with the salesperson Yvonne. She was kind and very knowledgeable. She made sure that we were confident and happy with our purchase after expressing with her what we were looking to buy.
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July 2023 by Phyllis Hartford
I am so pleased with Mattress Firm. Victor, the store manager, helped us. He was patient and very informative. He was concerned with my needs. I was so happy with my purchase. He was very accommodating. I have shopped at different places and I have never felt as positive about a purchase. Thank you Victor for you kindness and assistance. I will recommend you to my family and friends ???
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July 2023 by Momma “aka. MommaMosess” Mosess
I met Victor and Yvonne. They are very nice, patient, and extremely helpful. They don’t allow you to stand around wondering about the product. They ask do you need help. They tell you about the product before you ask. They help you to compare pricing and comfort. I got to lay on the mattresses and get a feel for them. I wasn’t rushed, either. This is one of the best stores, yet. Service makes all the difference. You can have a good product, but if service sucks, people will easily venture somewhere else. Thanks Ms. Yvonne and Mr. Wilkins for a pleasurable shopping experience! I will definitely tell others about your store.
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June 2023 by David Powell
Victor is a customer service samurai. Mattress Firm had my items delivered within a few days. Great experience all around.
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June 2023 by DeAndrea Daniels
Victor was outstanding!! He was super helpful and worked patiently with us to pick the best mattress and base to meet our needs and price range. My husband and I loved working with him.
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June 2023 by Amanda Zhang
The salespeople really know their mattresses which helped me make a decision easily without wasting time. They also are willing to offer many payment options. Remember to ask if they can get you a discount!
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June 2023 by Jen J
Victor was excellent. Incredibly knowledgeable, helpful, and got us a great deal! 11/10 would recommend :D
