Metro Self Storage is known for its awesome and phenomenal staff who provide excellent and exceptional customer service, making the process easy and hassle-free. The facility is described as great, very clean, and exceptionally secure, with features like drive-up access, climate-controlled units, moving carts, and a covered loading bay. Staff are noted as helpful, courteous, polite, respectful, and professional, offering expert advice on selecting the right unit. Prices are highlighted as way more reasonable than competitors. The overall experience is highly recommended for its ease, cleanliness, and feeling of being treated like family.