National Car Rental is highly praised for its exceptional customer service and smooth rental process. Many customers appreciate the seamless experience provided by the Emerald Club, which allows for quick access to vehicles without hidden fees. Reviews highlight that rentals are typically ready upon arrival, with no long lines to navigate. Customers have noted the professionalism of the staff, particularly at locations like Chicago Midway and Charleston Airport, where issues are promptly resolved, ensuring a positive rental experience. Vehicles are reported to be in great condition, featuring modern amenities like Android Auto, and providing excellent gas mileage. While some may find the upfront costs slightly higher than competitors, the overall value, ease of use, and transparency in pricing make National Car Rental a preferred choice for many. Overall, customers express a strong desire to continue using National for their car rental needs, emphasizing reliability and quality service across various locations.
Had a great experience renting through National. Have an upcoming rental, hope to get the same great customer service.
December 2025
Albert was personable and friendly. When I dropped my car off he asked how my experience was. When he was closing out my rental he saw I worked for Home Depot and we talked about his next project he is having done through us. Thank you Albert for being so kind and friendly.
December 2025
The National guy ran after me to give me my gloves back that I had dropped.
