Old Second National Bank's Ashland Branch is consistently described as providing excellent, personalized service. Reviews highlight the pleasant and welcoming experience, with staff noted as courteous, professional, helpful, and knowledgeable. Customers appreciate being greeted by name. The personal attention and commitment of the employees are emphasized as what makes this a great place to do business. Specific interactions are praised for being detailed, exact, and smooth, with staff showing concern and commitment to resolving issues. The entire team, from security to tellers to personal bankers, works together to create a very good banking experience. This branch upholds the bank's long-standing heritage of focusing on its customers and providing a better banking experience.
Awesome experience, no long wait. The staff were warm and welcoming. Ms. Coco was able to help my aunt in a timely manner and provided an easy way to resolve her issue.
April 2026
Thank you so much for all your help. The staff here is fantastic — always so kind and helpful. Shoutout to Cocoa Ward and Pyrone Levy!
April 2026
The Chicago Ashland team members are great! Everyone is so helpful! Cassandra the manager have a great team!
