Reliable Medical-Orbit Medical is a company that provides medical equipment and services with a focus on customer satisfaction. Customers appreciate the friendly and knowledgeable technicians who are polite, make conversation, and offer training on equipment. The company has staff like Tyler and Basil, who are recognized for their helpfulness and understanding of customer needs. Despite some initial difficulties, such as a complicated first order that took over three months to resolve, most customers report positive experiences in subsequent orders, with faster and smoother service. The company’s team offers good customer service, making efforts to assess individual situations, even traveling to locations like nursing homes or rehab facilities to deliver and set up equipment. Customers receive their medical equipment, such as wheelchairs and rollators, in a timely manner, and are satisfied with the care and attention given by the staff. Overall, Reliable Medical-Orbit Medical is known for friendly service, determined problem-solving, and ensuring clients and their families have the equipment they need.
We've used Reliable Medical-Orbit Medical of Chicago for several years. As their name says, they are reliable. They are also professional, flexible, and thoroughly answered all my questions and concerns. It was easy to order and it was delivered promptly. I highly recommend them.
March 2026
Reliable medical was very professional. They called ahead to let me know they were arriving 10 minutes before the delivery window. They set up the equipment and were very courteous. Great company!
