“We have received an excellent wheelchair with accessories. The billing statements were confusing as to the charges/dates for a wheelchair purchase, as we did not know why it was billed for a “rental“ for 13 months; this billing was all per Medicare requirements. A simple phone call to Orbit took care of the whole mystery, and Adell was fantastic to work with, very kind and able to explain everything! Thank you!”
“When talking to several ladies at the Absolute Medical Inc. for my needs for compression products they were very helpful to answer all of my concerns and to direct me who I should contact to make this transaction move faster so I can get my products at a timely manner, they were very polite and very nice to talk with them.”
“I went in with a prescription for night braces for carpal tunnel. The representative quickly took my measurements, grabbed the appropriate size, cut the straps to the appropriate length and showed me how to put them on. I was in and out in 5 minutes and well served. Completely satisfied!”
“I represent a home care / home health company with close to 45 years in business / 325 + employees and this company is just outstanding. Have been doing business with them for close to a decade. Mark is always very professional. Periodically, he contacts his clients to hear their feedback. Brent is also very attentive . Every time I place my order, he replies to my e-mail within minutes. They are also very honest, which I highly value. This morning I was contacted by Camela, who is very professional. She informed me about a credit I had, which would be applied to my current invoice. Would highly recommend this company. Thank you!”
“This company came thur big time. Needed a wheelchair immediately and the insurance company was dragging their feet for weeks. Sales and retail service available. Top notch equipment.”
“I've been with them for about 2 months and it's been great so far, the driver is very kind, the ladies in the office call to confirm my needs, they are great!”
“Took awhile to connect with someone, the phone calls are sourced out to a group from the Philippines. I was worried about waiting all-day for someone to pick my wheelchair up. Anyway, the driver arrived before the whole day was over. It was quick, thank you.”
“Neighborhood medical supply store. Friendly staff who seem quite knowledgeable about what's available. They have quite the selection of lift chairs. Street parking can be tight at times but something's generally open within the block. Sits across from Walgreens.”
“Excellent customer service! There are several options to help fit our needs. The owners took time to make sure we were satisfied. It was a pleasant experience. Highly recommend.”
Open 24 hours
2939 N Pulaski Rd, Chicago“We had our equipment delivered through Advacare while doing in home hospice for my mother. They call you ~30 minutes before they will be at your home to give you a heads up that they would be arriving. My dad and I were at home all day so it was not an issue for us; however, I can see it being difficult for someone who had a caretaker who was not at home all the time. The equipment they brought over was in ok condition. There were some that were quite dusty so always make sure to wipe everything down if possible especially the bed. The hospital bed's remote they gave us was so dirty, I had to clean it and wrap in saran wrap since I did not know where it had been haha. Each delivery is brought in, set up and taken away by one driver. All of our drivers were very friendly, courteous and efficient. We especially got along well with Hector and Mario. I do however agree with a couple of negative reviewers who noted that it is quite cold that they try to get the equipment removed as soon as a hospice patient dies. They called us probably an hour after my mom passed to schedule a time to pick up the equipment. The funeral home wasn't even there at that time. They thankfully let me schedule the pick up for a week after but it would have been nice if they could have given at least a day for the families to grieve before having to think about logistics like equipment pick up.”
“All you can ask for in a Pharmacy, they even offer delivery. You can’t get service like this at CVS or Walgreens. I prefer to spend my money with a local business that values their customers.”
“Staff was very helpful in showing how to set up my machine and all the different options. I feel like I was given all the info needed to be successfully compliant. Shoutout to Luis for being so nice and an overall good human being. ??”
“I wanted to show my appreciation for Mr. Sotelo for giving us great customer service and reliability we are so grateful as always a pleasure to see you stop by we look forward to your caring personality this 2024”
“Rating this business 5 Star for one important reason: in-store customer service was OUTSTANDING on Oct. 28, 2022... saleswoman gave my brother 'stellar' customer service, of course, we had gotten there shortly after opening. My brother can be quite rude at times b/c he's having back surgery and is nervous, this saleswoman, Nancy (I think that's her name) remained professional and her patience and tone of voice was so kind, she saw difficulty in my brother and she guided him on essential supplies needed...her calmness as she reassured him it'd be ok was refreshing to see as well as seeing her 'caring' of people stressed about surgery...nowadays, service like this is almost obsolete and RARE. God bless you Ms. Nancy!...I will definitely recommend this business!.”
“Olga and the man that works there are really nice and helps with what is needed for my mother and Mother In Law. They also deliver to their home if they can’t make it. Great place, I highly recommend!”
“I was very pleased with the product selection and service I received at Carnegie Sargent's Pharmacy and Health Care. I needed a walker or rollator, and Mark showed me a variety of them already assembled in the store. He ran through the benefits of each of the different models, and helped me to choose the perfect one. I cannot thank him enough for this attention to service. My rollator has made every day living so much easier.”
“I had excellent personalized service. They were so nice and professional. I was having surgery relatively soon and needed the items and they came through with flying colors! Thank you! And I would definitely recommend this Medical Supply Store.”
“A few years back, I needed a blood pressure machine. Not only did I find them pleasant, not only did they deliver it, but they showed me how to use it, but made sure I knew how before they left. Couldn't ask for better service.”
“It was easy making an appointment and getting in within a timely manner. Marianne the audiologist was extremely nice and knowledgeable of my condition. She really tried to help me figure out the root cause of the ringing in my ear. She explained there’s no way to test for tinnitus, but she still performed the hearing test and listened to my concerns. She gave me natural ways to help with my tinnitus. I felt seen and heard which meant the world to me. I highly recommend”