Petco is a health and wellness company focused on pets and pet parents. The Chicago store offers brand-name nutrition and supplies for dogs, cats, birds, small pets, fish, and reptiles. It provides full-service grooming, veterinarian services, vaccination clinics, pet adoption, and training classes. Customers can shop online for pickup or repeat delivery. Reviews note the store has a broad range of items, with various sizes plentiful. The staff is frequently described as friendly, wonderful, awesome, tremendously helpful, professional, and polite, often remembering frequent shoppers. Customers report receiving great advice on products like health supplements and harnesses, finding help that was previously unavailable. The manager is noted as communicative, respectful, and patient in obtaining stock. However, significant concerns are raised about upkeep. Multiple reviews cite terrible upkeep of the store and inventory, with filthy bird cages and animals appearing neglected and depressed. Unprofessionalism, with employees playing around and screaming, is also mentioned. Customers recommend the store keep up with cleanliness and animal contentment.
