Public Storage in Chicago offers free reservations with no commitment and an online eRental option to move in directly. The location is described as nice and clean. While the business provides personal attention from on-site managers, some customers note limited office hours not indicated on paperwork. Reviews highlight exceptional customer service from staff, who are described as knowledgeable, patient, extremely helpful, professional, great listeners, and possessing a great sense of humor. Staff are credited for turning around difficult situations, such as when units are booked, by providing helpful recommendations. However, there is a reported issue with the automatic door, which does not work very well with a phone, causing problems opening the entrance or exit.
