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April 2024 by Nicholas Azemika
Obviously, because it is a Ritz Carlton we expected a lot before we arrived. This hotel did not disappoint at all. The room had an amazing view of the lake. The location of this hotel is amazing. You can walk to great shopping and restaurants. You are surrounded by amazing restaurants and shops. You can even walk to the lake or the river. I would not hesitate to stay at this hotel again.
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March 2024 by AL Big
Really top notch !
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March 2024 by Peter Korch
My first visit. Can't say enough good things about my
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March 2024 by Fussa Kumamoto
Although there was a bit of unpleasantness on the first day of my stay, the efficiency of the staff made up for it. Over the next two days, I felt the changes they made to correct the error, which was very satisfying. Communicating through the Marriott APP, my every request was met with a quick and satisfying response. This experience has left me with a lasting impression of the hotel's service attitude and problem-solving capabilities.
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March 2024 by John Doe
Ritz car!!!!!Rooms: ritz car always got spacey rooms like my buddy kevinNearby activities: if you're into sliding on the opps, you can go to the nearby o blockif they start chasing u, just drive back to the ritz car, that place is too premium for those broke o block residents to go toSafety: opps cant chase u into the ritz car theres a ritz forcefieldWalkability: u can walk but drive bys are better (preferblly driving a ritz car)Food & drinks: very tasty ritz crackers
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March 2024 by katherine ombrellaro
Annoyed by substandard billing practices. Common practice to authorize room and tax plus incidentals at check in, then to charge folio at check out. Not sure which approach was driving the random authorizations AND simultaneous Charges, daily, to my card while in house. Highly irregular.
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March 2024 by Pavel Baltabaev
The hotel needs renovation! It doesn’t worth the money at all. HUGE issues with sound isolation, I couldn’t sleep on a windy day - you can hear how the building is ventilated and stretched.
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March 2024 by Will Zhang
Rooms seemed a little bit old to me. Service is nice. Location is great so you can get a nice view.
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March 2024 by Elissar Bridal
Coming from another corporation, this is the worst hotel to deal with, worse than a 1 star hotel. We book an associate here twice a year and it’s always the same story: they can’t perform basic functions like sending a credit authorization form for a credit card. They’ve also previously sent another guest’s reservation to us who we didn’t know, instead of our guest’s, and leaked their personal information. They are totally unaccommodating over the phone. After you book, you have to spend hours on the phone to ask for a simple request. The manager doesn’t understand simple basic things that businesses should accommodate their customers. The place is a sham, with a fancy looking building but a terrible team managing it or running it, which is worse than that at a 1 star hotel. If you’re a business person, spare yourself the terrible service and find another 5 star hotel in the area that lives up to the standards, and knows how to run basic functions or understand that service is about accommodating the customer. The Langham for instance is a terrific hotel and their service is excellent and they live up to their reputation (and that’s why their google star rating is obviously higher). P.S. To those who will respond to this review with an automated message, please spare us the automated response, we’ve already spoken to your manager who was terrible. This is the last time we will agree to book our associate at the Ritz in Chicago. It’s going to be the Langham or equivalent .
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March 2024 by Charly Dombor
7 ??????? Services and
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March 2024 by Idalia Anne
This hotel has been kept in great shape. It will be my go to when in Chicago.
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March 2024 by David Dinhofer
The restaurant was only open for breakfast. This was disappointing particularly since the breakfast was quite special. The presentation and food quality at breakfast was above and beyond the usual leading us to imagine what a dinner might be like.The big problem for us was the lounge was closed. My wife and I choose the Ritz Carlton because of what we read about the lounge. We only found out that it was closed for the season when we arrived.When we return to Chicago which we do more than once a year, we'll check to see if the restaurant is open for dinner.
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March 2024 by Sumeeth Sahadeo
Fantastic hotel. What sets them apart, much like other five star hotels, is the service and attention to detail. I would recommend staying here, and I myself am sold, and will be back here for the next two
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March 2024 by Mrs. Jennifer
Had an amazing staycation here for a weekend away with my husband. The staff were incredibly friendly and the rooms were clean and comfortable . Really love the double sinks in the bathroom. Look forward to our next visit.
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March 2024 by Francis Pinochet
What a beautiful hotel and location they have. Lake view rooms were bright and clean. great amenities. Good room service. Efficient concierge.
