The TUMI Store on North Michigan Avenue is known for its incredible and dependable high-quality products. Customers report items lasting for many years, making them well worth the price. The staff is described as amazing, terrific, and the best, with a great attitude and deep knowledge of all products. They are very kind, patient, and diligent, providing amazing service including handling repairs. The store has a fun atmosphere with a sales team that helps everyone feel happy, and it sometimes carries unique products not seen elsewhere.
Maria took great care of us today! You can tell her passion for Tumi. Hope she’s there next time we stop by!
December 2025
Absolutely amazing customer service! The people are friendly, very well trained and accommodating to your needs. If you buy a backpack or other piece of luggage from them they can customize a tag for you on site at no additional cost
August 2025
Maria helped me out and she was so helpful and knowledgeable. I love going to this location, convenient and staff members are friendly!
