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August 2021 by Lauren B.
Worst company of all time. False advertising as to how much uboxes can hold. Customer service line basically doesn't exist. Was on hold for over an hour before I was able to connect with a live agent who told me she has no way to help. The company doesn't even pretend to care. Ubox arrived several hours late on the other side of the move- by the time the movers had already left. Would never recommend this company
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April 2021 by Chris Bailey
I booked and paid for a truck a week in advance of my move. The day before my move, they told me I needed to go to Gary Indiana to pick up my truck (an hour away). they offered a $50 discount, which is a joke. Don’t recommend.
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September 2020 by Kweku Adams
I checked in early online. No one was here when I showed up, despite being during "open hours." It took me about 40 minutes to get in touch with U-Haul support and another full hour to get access to the van.
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July 2019 by Nicole Z.
I went to the mobile pickup location in West Loop, but that location is not listed on Yelp, so here is my review: ABSOLUTELY DO NOT TRY THE MOBILE PICKUP OPTION FROM U-HAUL. I thought this would be an easy way to pick up a couch after work (7pm) when all the regular locations were closed. I was SO wrong. Here is a list of my complaints: 1. The app is terrible. It crashed every other second and basically made using it impossible. It would not let me enter my own phone number to pickup the truck and I had to use a random phone number (still unclear why that happened). 2. I had to call customer service about 3 times to get approved and get everything sorted before I could have access to the lockbox code. 3. Customer service wait time is about 20 minutes EVERY TIME I called. I arrived 15 min before my reservation was supposed to start, and this still caused delays. 4. They switched my reservation to a 10' truck when I requested a 9' cargo van. There were two cargo vans in the lot as well, so it is unclear why I was switched to the truck. Again, customer service really had nothing to say about that - when I called they said it was an error within the app and I actually had the van, but the keys I was given were for the truck. At this point it is over a half hour after my reservation started before I even got in the truck, so I just drove it (due to more wait time from customer service). I hate this company so much. I used to use other carshare services and NEVER had any issues like this before. Maybe this would have been better if there was an actual person, but U-haul needs to consider hiring a lot more customer service reps and some better app designers.
