U-Haul Neighborhood Dealer offers truck rentals, trailers, cargo vans, and pick-up trucks for local or one-way moves, along with shipping boxes and moving supplies. Customers consistently praise the helpful staff, describing them as "angels" who provide excellent service, especially during stressful moving days. Many appreciate the quick resolution of issues, such as problems with online bookings and check-in processes. Clients find the vehicle pickup and drop-off process easy and efficient, with clean and well-maintained vehicles. Staff members are noted for their friendliness and clear instructions, making returns smooth and stress-free. One employee even assists with parking, which is appreciated by those unfamiliar with driving larger vehicles. While a few customers experienced confusion with the app during check-in, overall, the reviews reflect a positive experience. The team is highly recommended for anyone in the Rogers Park/Edgewater area needing U-Haul services. Additionally, a specific mention of an employee highlights the importance of respect and understanding in customer service, encouraging a positive attitude during moving experiences.
Super easy check in experience. Dropped off keys at the end in their drop-off and got some money back as my milage was below expected. Overall excellent experience.
June 2025
Had a wonderful experience renting a 15' truck. Max (a woman) made it effortless. Could not have been any easier.
May 2025
It was an office full of angels! There was a problem with our online booking and they made every effort to resolve it quickly and calmly. The exact help and manner that was needed on a stressful moving day! Especially Max who was so incredibly helpful. It’s a great team! I will recommend them highly in the future!
