UGG is a store that offers a variety of footwear and accessories in a cozy and beautiful setting. Customers often find the store well-presented with good displays. The staff are generally helpful and friendly, greeting customers at the door and assisting them promptly. They are knowledgeable about the products, helping customers find specific items like different colors, sizes, or styles such as the popular Tazz platforms. Many shoppers appreciate the quick and efficient service, even during busy times like the holiday season. The store also provides additional services, such as helping with shipping and offering care products like socks and shoe protectant. Customers have noted positive experiences with staff offering their opinions and helping them pick the right options for taking care of their Uggs. Some mention that the staff are willing to go upstairs or downstairs to print receipts or tax invoices when needed, demonstrating good customer support. While there have been some concerns about shopping experiences, such as issues with receipts or sales tax, these are often resolved with patience and persistence. Overall, UGG on Michigan Avenue is seen as a helpful, welcoming store where customers can find what they need and enjoy a pleasant shopping experience.
Everyone was nice, helpful and welcoming. And yeah in US you pay sales tax haha
December 2025
Beautiful store, helpful staff and I bought a pair of socks and Shoe Protectant. The staff helped me to see many different options to take care of my Uggs and I appreciate them offering me their opinions. Grateful for a nice quick visit at Ugg Mich Ave. I'll be back for more soon!
August 2025
The employees were so nice and helpful. I was buying a jacket and shipping it since I was traveling, so they pulled a new one out to ship for me.
