UGG is a store that offers a variety of footwear and accessories in a cozy and beautiful setting. Customers often find the store well-presented with good displays. The staff are generally helpful and friendly, greeting customers at the door and assisting them promptly. They are knowledgeable about the products, helping customers find specific items like different colors, sizes, or styles such as the popular Tazz platforms. Many shoppers appreciate the quick and efficient service, even during busy times like the holiday season.
The store also provides additional services, such as helping with shipping and offering care products like socks and shoe protectant. Customers have noted positive experiences with staff offering their opinions and helping them pick the right options for taking care of their Uggs. Some mention that the staff are willing to go upstairs or downstairs to print receipts or tax invoices when needed, demonstrating good customer support.
While there have been some concerns about shopping experiences, such as issues with receipts or sales tax, these are often resolved with patience and persistence. Overall, UGG on Michigan Avenue is seen as a helpful, welcoming store where customers can find what they need and enjoy a pleasant shopping experience.
Went in today 7/7/2026 & was immediately greeted by Jadeh(sorry if incorrect). He immediately asked if he could help. I ended up buying a jacket & my guy purchased me some UGG boots!! If ever in Chicago shopping I will definitely visit this store again!! Thank U Jadeh for a GREAT experience 🙌🏾
April 2026
It was spacious and not crowded because it was a cold day. I felt like there were fewer items than before, but there were more clothing items.
December 2025
Everyone was nice, helpful and welcoming. And yeah in US you pay sales tax haha
