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March 2024 by Alexandria Harbowy
The staff at the Chicago (River West) location of Grand and Ogden are the best! Super friendly, fast service and always on point.
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March 2024 by Alexis Youn
I frequent this location to work with Stephanie, the notary and she’s amazing. The most professional and precise notary I can find in the area.
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February 2024 by Shélan O'Keefe
Really kind & helpful staff, great music!! Really enjoyed this location. Thanks y'all!!
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February 2024 by Rebecca Mousseau
Stephanie was incredibly helpful and patient.
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October 2023 by Marcia Scavuzzo
HERE'S SOME USEFUL INFORMATION.I paid almost $50 here to send an envelope 2-day air. When I tried to track it, I couldn't and called them. Their explanation: "You didn't give us your email." I explaned they didn't ask me for my email. Their response: "You should have know you needed to give us your email. It's too late now, but next time add your email to the order."Next time? Next time I'll use the friendly FedEx on North Avenue, like I always do. Skipped it this time because the lot was full and I was in a hurry, but I won't make that mistake again. Quality and service are worth waiting for.Update: It would have been nice if UPS had actually read my posting about this location before sending an automated response (see below). Something like: "We have instructed our employees at this location to always request the customer's email." But that would have taken a commitment to customer service.
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October 2023 by Kenia Aranda
Customer Service is GREAT! All staff are super friendly and helpful. They make the process quick and easy.
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August 2023 by Sarah Sickel
Checked their website and it stated that they were open until 7 PM. I arrived a few minutes before closing time only to find the doors locked despite lights on and staff inside. I tried calling to see if they would still be able to except my package and no answer. It was important for me to get this package out this evening and I would’ve gone earlier, but was stuck at work. The package was boxed and labeled, all I needed to do was drop it off. I would’ve been able to get it out in time if they had actually stayed open during their listed business hours. Really disappointed
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July 2023 by Dea Guerra
It's 10:30 Sunday July 2 and store closed. 2 other customers walked up right after. Not ok.
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May 2023 by Cassandra Hogg
Unfriendly and not helpful employees. Specifically a guy named Gonzo… very unpleasant and zero customer service skills.
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May 2023 by Margaret C.
The most worthless UPS store. Staff is rude and store is unkept. Gotta venture out to others for actual help.
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January 2023 by George Chen
A good location but very tight parking lot (at least parking is available)
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December 2022 by Jong Won Lim
Nice staff, and they know what they are doing. Small parking and gets crowded easily
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September 2022 by EPA Webb
“ Is it me? Am I the drama?!” Visited this lovely location around 8:30ish and usually everyone is so friendly, NOT TODAY! One staff member was assisting another customer she & the customer starred at me for a good 45 seconds, no hello, good morning…I woke up like this..lol. After 7-9 minutes of waiting a guy comes out the back, takes my package and tosses it to the side. I tried to explain my return and he did his best to dismiss me and help the customer behind me. Yikes…If you knew better, you’d do better. I accept your apologies ?
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September 2022 by Zacharie Jombart
Super nice and efficient UPS store! I am always pleased with the level of customer service in this location.
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August 2022 by David Gross
I regret not getting the name of the person who helped me. It was my first time ever sending a package like that and she was very helpful, making sure everything was right.I hope management sees this and know what a great person they have working for them.
