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July 2025 by Amneris Amneris
Multiple occasions- including today the store is not open at 8 am. I and others waited until 8:15 leaving before anyone ever came.
Very frustrating for those of us shipping for business. Going forward I need to take my shipping elsewhere.
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July 2025 by Briahna Holst
DO NOT GO TO THIS LOCATION!!!! They charge an outbound fee for even paid labels. Such a rip off. Stay away.
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February 2025 by Adam Brown
Awful customer service. Stopped in to drop off a package today (Sunday, Feb 23rd) at 1:45pm and the one customer there was being taken care of by the one employee out front. I could hear another employee in back on her speaker phone taking a clearly personal call (ie, on hold with things like social security number being discussed), and although she came out front twice and saw me she returned to her call in back both times without helping me. She only came out 15 minutes later, once 3 additional people had shown up and were waiting, and even while helping me she stayed on her phone via speaker. So disappointing.
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February 2025 by Jack Xu
This was closed 2:30pm Sunday, the hours say 10am - 3pm on Sunday.
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August 2024 by Alis Alis
The best store ever. Great service. Thank you
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July 2024 by India Rios
I’ve never had a bad experience at this location. The staff embodies excellence. David in particular is one of my favorite team members, his willingness to go above and beyond for patrons is unmatched.
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July 2024 by Alexander Maiorov
Closed without announcing it randomly, hours listed on Google maps not honored
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June 2024 by Donna Joy Wolfe
After being treated so unnecessarily rude at the 1245 S. Michigan Ave location by the woman (owner?) behind the counter, I went home and called the location at 17 E. Monroe and told him what I needed to do. He said, Come on in, we'll take care of it. Just left there. Streets free service. Thank Yoi!!
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June 2024 by Maikol Miranda
The shipping is very safe and the attention of the people is very kind to the staff.
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May 2024 by The Kingdom of God Flag Company, LLC
Customer Service is friendly & knowledgeable. Great experience received!
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May 2024 by Rah TheBlack
Joshua was phenomenal! He made sure all our needs were directly addressed and did everything to ensure our package was safe secured and protected.
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May 2024 by Brittany Matthews
I've always had a positive experience here!
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April 2024 by Impressive Stuff
Sunday 14 April, the store was supposed to open at 10am, I was there at 10:30 and there was no sign of opening.
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April 2024 by Christine Allen
Awesome ?
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March 2024 by Megan O
Giovanna was extremely helpful! I travel for work and often send souvenirs home to family. Today I sent five boxes. I needed to buy three, and Giovanna had some spare small ones in the back that I could use in addition to one purchased box (they don’t always have spare boxes but definitely ask if you need one!!)
I love that UPS keeps addresses on file; all I had to do was give each relative’s name and Giovanna was able to look up everything we needed. She was efficient, helpful, and professional, and this made shipping my packages very easy. I don’t always get to have such a nice experience mailing things…thank you!!
I will add one negative which was the store opened about 15 minutes late, HOWEVER it was a Sunday and also St. Patrick’s Day in Chicago, so it’s very understandable that Giovanna may have been delayed. If she had not been scheduled ALONE, however, the store may have opened on time. That note is for UPS corporate.
Overall excellent service at this location!
