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August 2023 by Naomie Azor
Check-in was smooth; staff were friendly and helpful. The hotel was clean, and fully stocked with essentials (full size lotions and body wash!). Would stay here again.
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August 2023 by Ashley R
SO shocked at how little this is priced for what you get!! So incredible and beautiful and they offer so much. Stunning views, comfortable bed, cozy shower and we’re absolutely obsessed and will be back!
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August 2023 by Нат -
Loved it! Very polite and cordial staff, great restaurant with good-quality food, softest bathrobe and towels, silky bedsheets and comfy bed, great music playing in the lobby and restaurant, very good shower, location perfect. If your room looks out onto Harold Washington College on Wabash, you will hear subway trains but faintly, without much nuisance. Definitely will stay again!
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July 2023 by Miata Brooks
One of the best hotels I have ever stayed at and that was all due to Sara. As soon as I walked in, Sara was welcoming and provided excellent service. She went above and beyond to make my girlfriend’s birthday special and our stay comfortable. I initially booked for one night but we loved the room and service so much we just had to stay another night. The hotel overall was clean, rooftop bar was beautiful, and the room was so unique and cool with their design. I will definitely come back and look forward to visiting more Virgin Hotels around the country!
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July 2023 by Jeff Alliss
Our 2nd stay here and it was nice! We upgraded to a suite with a river view, sooooo glad we did! The room was very nice, starting to see some wear and tear though, die for a refresh soon, but still nicer than most! Of course the staff was excellent and attentative. Just be aware if you stay in and evening the rooftop is open late, didn't bother us really, but you can definitely hear the thumping! Stay here, you won't regret it!Noteworthy details: The app has issues, but I am not very tech savy, would have been nice to try to use it.
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June 2023 by Barry Beck
This and the other Virgin hotels we've been to are cool. Décor, style and staff are fantastic. Usually in a restored architecturally magnificent building. Very pet friendly is a bonus. We've been to Nashville and New Orleans too. Same great experience. Will definitely stay again. Same price as the big box chain hotels. Stay at Virgin - it's better, hipper.
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June 2023 by Emily Potts
One of the worst customer service interactions I’ve experienced. We had a gift for the hotel purchased straight from their website. Was told by the front desk manager that they don’t do gift cards and it was probably fake and she would get to us later instead of helping or asking someone else. Another manager ended up being called after we waited in the lobby for 30 minutes and she realized we weren’t going away. That Manager told her they do have gift cards and it was accurate to which the front desk manager decided to walk away and not even apologize for the interaction. On top of that, they ended up charging us anyways for the entire amount and we had to email and call to get our money back. Absolutely horrible service and experience with that staff member and their overall issues with their own gift cards. Room was cute and spacious. However, we had a freezing or scalding hot shower and could not get any temperature in between. It would literally change from freezing cold to scalding hot without touching the temperature. Location was close to Millennium Park and Michigan Ave. Honestly the potential for the hotel was sooo high but just completely destroyed because of interactions from the first people you see and speak with!
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May 2023 by Diana Kirtland
Cool modern hotel in a historical building. The 2nd floor is so cozy. Reach by the stairs or elevator. Coffee shop right on the first floor near the entrance. Close proximity to the Loop (going south to Macy's and other shopping and theatre district). Going North or west more shopping, adventurous activities including winery, Museum of Ice Cream, huge Starbucks (must see, taste, sip and photo opportunities). This is a great location. Happy traveling adventures
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May 2023 by Heather H
We love Virgin Hotels! This is our second visit to Virgin Chicago. We upgraded to a suite this time and I don't know how I will ever stay in a regular room again! It was a great space and cozy. The staff is always amazing too. I wish the roof top bar wasn't half closed though, that was really disappointing. We will be back!
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May 2023 by Eddie Hemp
The hospitality and service was great. The staff is personable and attentive. Having a nice simple restaurant in Miss Ricky’s, the coffee lounge, Two Zero Three and the awesome rooftop, Cerise made the stay even better. I was celebrating My Lady’s Birthday this weekend so the hotel gave us each a free drink pass for Cerise along with free drinks between 4-5pm. Besides the rooms a bit small for the Chamber King, the overall experience was great and enjoyable
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May 2023 by Dominique Jones
I stayed here for my birthday weekend back in December, 2022. My experience was fantastic, Alex was absolutely amazing! From the moment I walked in the front door Alex greeted me with a smile and an amazing personality! My experience at this hotel was elevated because of Alex and his exceptional service! I must say everyone at this hotel was friendly, led with a smile and finished with exceptional service, including the cafe staff next door. I plan to stay again. Thank you Virgin Hotel Chicago staff!Rooms: The rooms were recently renovated and themed well. I enjoyed the partition between the bedroom and the bathroom area.Nearby activities: Chicago theater is within walking distance along with a host of restaurants.Walkability: Everything is within walking distance.Food & drinks: The drinks at the rooftop bar were the worst part of this experience.Noteworthy details: The Hotel is very strongly decorated in red with a chic, sophisticated and bold style.
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May 2023 by Jessica S.
Virgin is very nice and modern. Staff was friendly. I did not need motion sensor closet lights that cannot be turned off though, as a light sleeper. I also requested a room facing away from the train and got one that was facing it. It is difficult to block out the sound. There are other hotels that I prefer to this one.
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March 2023 by Alex W.
First of all, I will start by saying not quite as good as the Virgin Hotel in Nashville but what is. This one feels a little more like a NYC style hotel, but that's okay. Great location, great room. No lobby bar...wtf? They have a Italian restaurant down there which I was told was great but I have a hard time going to places without bar seats so you better be super good looking to get me there otherwise I'm just gonna trust the opinion of others that the food is good without trying it to confirm. Heard that the upstairs bar was great, which maybe it is in the summer, but honestly I felt like it was a weird vibe both during happy hour time and at night. We didn't even finish our drinks up there at night and just brought them down to the room. Luckily, there are a number of solid bars a block or two away so unless you recently suffered a ski accident or froze your legs by jumping in the lake you should be good.As for the room, it had a little dog outside of it so an absolutely perfect way to create a welcoming atmosphere when I brought a girl back the first night. Nothing says great hotel like a dog statue outside your door. The bathroom sink and mirror were great, so was the shower, which had a seat, but also excellent water pressure and felt like a nice rain pouring down from above in the Amazon jungle. I couldn't decide where I wanted to stay more: the bed or the shower. Bed perfectly sized and honestly soooo comfortable. I could have laid there all weekend (and probably should have). It's possible I may have ran thru the whiskey mini bottles, but the front desk replaced them for me at 3 AM so amen for that.
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March 2023 by Luna M.
A bit lackluster...I had high hopes for this place. I really did. What I found was rather underwhelming. The lobby is dark and cave-like. The coffee shop looks and serves good hostel fare, but not luxe hotel fare. The bar is blah and the drinks are mediocre. The people overall are very nice and courteous, but they cannot make up for a property that lacks sparkle and seems a tad tired at this point in time. They have a beautiful mid-century club house with a non-functional bar on the second level. It was empty most of the time, although it is the best common area in the whole building. What a pity.
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January 2023 by Alex J. Johnson
This was my first time staying at a Virgin hotel and I absolutely loved it. The Rooms were nice, clean and very high tech. Chad, Noel, and Alex were all wonderful at the front desk. They were always helpful in answering any questions I had. They made sure that my stay was enjoyable.There is a rooftop bar there and it was pretty amazing, although every time I went there during my stay I wasn’t able to go outside on the roof because of weather. It was still a great time and the staff were very inviting and treated me well.I would highly recommend anyone stay at the Virgin hotel.
