Walgreens is known for its friendly staff and quick service. Customers appreciate the helpfulness of employees, such as those in cosmetics and the pharmacy, where getting a flu shot is easy and painless. The store is well-stocked with good items, and most experiences are positive. However, there are occasional complaints about the pharmacy staff being understaffed and unprofessional, with reports of long wait times on the phone and unhelpful behavior. Overall, Walgreens offers a mix of excellent customer service and some areas needing improvement.