Walgreens is a pharmacy where customers can refill prescriptions and shop for health and beauty products. The location receives praise for having staff who are super duper nice, kind, professional, and helpful. Specific mentions highlight a pharmacist working on Christmas Eve who provided quick and professional help, and pharmacy staff who rectify mistakes to ensure customers get their medicine. A cashier is noted for being very patient, loving, caring, understanding, and for going over and beyond to assist a customer, demonstrating phenomenal spirit. However, several reviews point to significant frustrations with the prescription refill process. Customers report difficulties when the app states an action is needed but still requires a phone call to complete the refill. The automated phone system is described as unhelpful, often transferring calls to a human pharmacist after all prompts, which makes the process feel unnecessary. There are complaints about pharmacists who hang up multiple times and a desire for a chat option or app notification to avoid calling. Specific issues include problems refilling medications like buspirone and incorrect fills of prescriptions such as Effexor, which leads to serious concerns about withdrawals. The overall sentiment is that the pharmacy service can be very helpful when staff are engaged, but the refill system itself is often hard, frustrating, and in need of improvement.
