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February 2024 by Juice E.
Might as well give them your credit card and let them steal from you directly. Awful network. Endless hidden fees. Disgusting company.
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February 2024 by Sagi Varghese
Horrible Service at Xfinity !! Been a customer for 10yrs.. Moved to chicago, been on the phone and chat for Hours and cant get service turned up in my single family house !!!!
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February 2024 by Nathan D.
Truly awful internet. I highly recommend going to a different provider. We couldnt even stream netflix it was so bad. also it somehow got even worse after somebody came to fix it.
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November 2023 by Santiago Maldonado
The customer service is really bad.I wanted information about the cell phones and the plans. She was just like "choose one and let me know".! She was not helpful at all. It's better to check on internet the options. I went to the store expecting to get better service and know more details. All I got is someone rushing me and with zero information. So disappointed with the experience.
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November 2023 by Nancy B
Just what you'd expect...2 people standing around doing nothing...others taking forever to do anything. I had a quick pick up I set up online and the guys in front were just standing around talking.:-( I'll be lucky if I'm out in an hour! Manager not even there.
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November 2023 by David A.
Shout to Fnan; wow, super super helpful person! Not only was he helpful to me he was so nice and patient with folks walking in. I know these stores get a bum wrap, so if you're looking for an Xfinity location, come to this one. EVERYONE here is super nice; a total breath of fresh air! If I wasn't blown away by the service here, this review would not be written; Im a hard dude to please and these folks crushed it! Thank you!
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November 2023 by nadine salman
Avoid this location at all costs! You will get scammed. I parked in the lot adjacent to the building with a HUGE Xfinity sign BUT got a boot put on my car. The parking lot with the HUGE xfinity sign actually belongs to a bank- which was closed at the time BUT had a truck secretly waiting to boot customers cars. I received a boot on my car for being illegally parked. There are smaller signs warning you not to park there, but VERY very easy to miss. And the wording is misleading! Also the xfinity tech i spoke on the phone before coming there STRONGLY URGED customers to come to this particular location. I think it’s a scam! Xfinity is exploiting its customers and corporate condones this.
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November 2023 by Clemente Contreras
I was hesitant to go to this location because of the reviews ,but Clarissa M was able to help me with my requests. She is helpful, knowledgeable and nice. Highly recommended asking for her.
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November 2023 by Jenna Weeks
I recently had to deal with an urgent situation with my dad who has Alzheimer's and has fallen victim to scam calls. The staff at this location were incredible, they acted quickly and calmly to help us.
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November 2023 by Jason Jones
This location could care less about their customers, they let their customers get misleaded into parking in the wrong place. And receiving a $170.00 fine. After talking to the bank I was told by the manager that once upon a time xfinity hired a security guard to stop customers from parking in the bank lot. After awhile they got tired of paying the security guard and just let their customers pay fines instead. The big xfinity sign above the parking lot could not be in a worse location.
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November 2023 by Nadine S.
Avoid this location at all costs! You will get scammed. I parked in the lot adjacent to the building with a HUGE Xfinity sign BUT got a boot put on my car. The parking lot with the HUGE xfinity sign actually belongs to a bank- which was closed at the time BUT had a truck secretly waiting to boot customers cars. I received a boot on my car for being illegally parked. I had to Pay $170 to release my car. There are smaller signs warning you not to park there, but VERY very easy to miss; and the wording is extremely misleading. Also the xfinity tech I talked to before coming there STRONGLY URGED me to come to this particular location, AND not to a location closer to my home. After I paid the boot I went to discuss this with the xfinity employee inside the office and he was rude and basically shrugged it off! I was saying customers should be warned not to park in the lot! He looked at me like i was nuts. I think it's a scam! Xfinity is exploiting its customers and corporate condones this. This is FRAUD!
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September 2023 by belina lug
I had a bad parking experience at this XFinity store location, I wasn't told that they have their own parking lot so I parked my car in the lot next to the store and without knowing came out of the store and had a boot on my wheel, then was charged $170 dollar fee to remove the boot by some individuals. I went into the store and asked them why they didn't warn me of this impending doom, but they played deaf and wouldn't help me, It was all my fault
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September 2023 by Andres del Canto
If you need to do something at Xfinity, don’t go to this branch, they will be stolen. Due to the situation of repeated scams that indicates in the comments of the Google Maps that pass in the parking lot that is glued to Xfinity. The parking lot is from the bank but it has some bright giant letters on the side of the parking lot (something that makes you think at first glance that Xfinity customers can park there). Al llegar a la sucursal me atendió un anfitrión que me preguntó el nombre, fue incapaz de advertir esta situación. When I left I found my car with a hook in the yanta, which could only be removed if I paid 170 dollars, the situation was uncomfortable, In addition, the parking fine staff is an hour, a person who wore city police uniforms without being a policeman, this is a well-orchestrated scam. I would never recommend this branch to a friend to avoid such a bad time.
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September 2023 by S C
I recently had an unfortunate encounter with one of Xfinity's representatives , Josh, on my trip to Chicago a month back that left me feeling frustrated and disappointed with the level of customer service provided. My experience with Josh highlighted some serious shortcomings in his ability to handle customer concerns effectively.From the moment I began explaining my issue, it was clear that Josh was not fully engaged or interested in resolving my problem. He seemed disinterested, dismissive, and lacked the empathy one would expect from a customer service professional. I felt as though he was merely going through the motions, trying to rush through without truly understanding my concerns.Additionally, Josh's knowledge of Xfinity's products and services left much to be desired. He struggled to provide accurate information and seemed unprepared to address my specific inquiries. This lack of product knowledge not only hindered the resolution of my issue but also eroded my confidence in Xfinity as a reliable service provider.Furthermore, I was taken aback by Josh's tone during our interaction. He exhibited a condescending attitude that made me feel as though my concerns were inconsequential. Instead of offering reassurance and assistance, his tone communicated a sense of annoyance, which only added to my frustration.Overall, my experience with Josh was highly disappointing and left me questioning whether Xfinity values its customers and their concerns. It is evident that he requires additional training in customer service etiquette, effective communication, and product knowledge. As a loyal Xfinity customer, I expect and deserve better treatment when seeking assistance with any issues that may arise.In conclusion, I hope that Xfinity takes my feedback seriously and addresses the deficiencies in their customer service, particularly with representatives like Josh. A company's reputation is built on the experiences customers have, and my encounter with Josh certainly did not reflect positively on Xfinity. I look forward to seeing improvements in the future and a more customer-centric approach from their representatives.
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September 2023 by Jennifer Fastwolf
Very nice, especially since they were working a holiday weekend. Patient and polite with my elderly father, and almost no wait time.