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February 2024 by Aura Rousary
I had a terrible experience at this bank. I am handicap and on disability. I came today to cash in my Social Security check because I have bills that are due. And they denied me and held me up,made me fill out two separate slips for Withdraw. And I was still denied, then to ask me questions, and more proof of identification. They then tell me I have no money on my card , and I literally show them my balance. Where there is definitely money shown on my card . I have never gone to a bank and was denied ever in my life. This is government funded money. Then I go to Bank of America down the street , and they educated me and told me they should’ve never denied me. And they helped me out right away.!
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January 2023 by Jennifer Salinas
I have to go to the bank regularly since I don’t have direct deposit. Each time I go, I look forward to my interactions with the cashier Maritza.(I am disappointed when she’s not on shift.)She always has a great demeanor and a positive attitude. She makes banking with BMO an easy process since she is so knowledgeable.
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May 2022 by Angie
Very very unprofessional, went 3 times no manager, then set an appointment to speak with manager, when I got there she was on lunch! Ask me to scan documents and email them back to her, never heard anything!
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April 2022 by Marquita Chris
Overall let me just start by saying if you are African-American this is not the branch for you. I went there & I was treated very unfairly and very poorly. The staff there are so unprofessional and need to go back to training.
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December 2021 by Latoya Blanks
This place is the worst ever! Every time I come in here its 3 bankers and only 1 working while everyone else just sitting around doing nothing. Wait time over 30minutes for nothing
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August 2021 by Emma Gaskill
New Queen Emma nee Gaskill Queen now Queen Mohammad bin Salman California Ave Apt 1 R Chicago I L 60612
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May 2021 by Erika Mata
I literally been in line for 40minutes for a simple change order.
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April 2021 by Alvino Javier
Phone says it closes at 1 pm drive thru when I get here 1230 and it's closed! Also fix First Lane closed sign in drive thru ur a bank u have all the money all the power to have things ? done! ATM no withdrawals too a waste of time coming to this Bank!
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September 2020 by Mary Otwell
Great customer service, staff members are the best
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March 2020 by rapido Onestop
Best employees ever. I make pretty big deposits a couple times a week and at times I’m short or over. They are always all so nice, I don’t get the whole “for these amounts you need to come in” and I appreciate that because I normally have my baby with me and rather stay in the car in bad weather.
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September 2019 by Jose Carreon
TOTALLY UNPROFESSIONAL... THREE REPS STANDING AROUND, TALKING, UNABLE TO ASSIST THE ONLY CUSTOMER IN THE BANK.
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December 2018 by Suzanne M Cervantez
We've been with yous since 1997.Great & friendly tellers , I know them like family. So far no problems, I feel comfortable and safe when I go in your bank. Thank you BMO. Happy Holidays🎄 to all, from the CERVANTEZ FAMILY. 🌟🌟🌟🌟🌟
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December 2018 by FERNANDO NUNEZ VALENCIA
Great service and attention
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May 2018 by Maritza Vasquez
There is ALWAYS ONE teller and like 3-4 personal bankers! If the line is crazy they are just sitting there watching! They will not help you or ask if you need anything! If you ask them something they act like they are doing you a favor with attitude. Typical wait time 35-40min minimum on a FAST DAY ! It's a joke! I try avoid this location as much as possible!
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May 2018 by Dennis Jardeleza
Good luck trying to do banking during lunch. They only have one banker who's out to lunch. Awful management
