Total Wireless receives high praise for its excellent customer service and knowledgeable staff. Customers highlight the helpfulness and professionalism of employees, especially mentioning Maria, who is described as reliable, specific, and very helpful in answering questions. The staff is appreciated for their ability to explain products clearly and assist with tasks like data transfer and account setup. Customers feel satisfied with the store’s prices and overall service, finding it to be their preferred choice over other wireless providers. The store is also noted for being clean and welcoming.