-
September 2023 by Lexsie Mustard
Just moved here not long ago and definitely found my favorite bank and FAVORITE bank teller. Highly recommend Jessica for every need, she's the sweetest person it makes my day to see her smile and how much she truly cares about customers. She's extremely helpful, I will forever go to Jessica for my banking needs!
-
July 2023 by Dave White
I had a great conversation & a great experience with Alex at the Collinsville branch. Best experience I've had with any PNC Branch in the area since moving from Kentucky. I'll be going back to this one & only this one.
-
May 2023 by mariann shaffer
Eric the manager and his staff have the best possible customer serive! Unfortunately they have set the bar sooo high, my experiences with fort myers pnc have been the complete opposite. Keep doing what you do eric and staff! Miss you guys!
-
February 2022 by Introverted Empath
Courteous!
-
November 2021 by Joshua G.
Came in and everyone was busy which is okay but then when a lady was ready to help me I told her I need to deposit money. She then took me to her desk which I found annoying because I'm trying deposit money. She then told me she can't help me and to use the atm. Shouldn't you be be able to do everything an atm can do? I then use the atm where my cash gets Jammed and it cancels my transaction after. It took 250 dollars. I bring it up to the manger and he then tells me he can't help me. He has no way of messing with the atm or even giving me a number to call. I no doubt was frustrated and in my effort to understand why he can't help me he belittled me!
-
October 2021 by Mitchell Klunk
The worst customer service I’ve ever had. I’ve been trying to make a payment with them for over 5 days. If you are on hold with the customer service for more 5min they hang up and you start all over agin. This is the worst bank. My only option is drive to the closest branch about an hour away and pay that way.
-
September 2021 by Samuel Levitan
I’ve had a completely positive experience here. All of the employees are real professionals. Eric, Angelica, Rose, Roxanne…all solid employees. Great place.
-
February 2020 by Wendy B.
2 stars b/c the folks at the branch are always nice & ready to help. The mortgage department is horrible. They would get NO stars. The woman in the mortgage department was extremely hard to work with, did not communicate & was rude. This is my 1st home purchase so I did have a lot of questions. When she did answer my questions, she used industry language that was way over my head. Some of my questions she just flat out ignored, no matter how many times I asked. The process was extremely hard & painful. I felt like I was a burden to her. Needless to say, I'm going through another bank. I would recommend their branch but definitely NOT their mortgage department.
-
August 2019 by Austin
Opened up new accounts with a new cc today after moving to the area. Lorraine made it a breeze! Everything was explained thoroughly, the mobile app seems great thus far, and Lorraine made sure I was able to log into the app before I left, as well as explained it to me! The entire experience was very fluid and easy, and I am happy to say I chose PNC after having a local hometown credit union previously.
-
April 2019 by bb b
Karisa B at the PNC in Collinsville is Soo Good! BEST banking experience for sure, Owe it all to her!
-
March 2019 by K Wilson
Always friendly and helpful. Yes there are fees but they have nothing to do with this branch in particular, so it doesn't seem fair to rate this location based on them.
-
April 2018 by Matt Swinford
I've had good experiences with the staff at the Collinsville branch. Thank you!
-
March 2018 by H Matthews
So, someone hacked my card. PNC doesn't have a 24hr hotline so I can't put a hold on the card until 9am. Hopefully the hacker doesn't continue to spend money on my card since they've already taken $500 this far. Thank you PNC for enabling fraud.
-
January 2018 by Ben B
Karisa at PNC Collinsville is the best! Definitely See her for all your financial needs!
-
September 2017 by Debbie Bumgardner
Excellent customer service and knowledgeable friendly people.