UMB Bank in Collinsville, Illinois, offers reliable drive-thru services and has built a reputation for helpful and friendly customer care. Customers appreciate the ability to do banking conveniently, whether through walk-in visits or the drive-up window, with tellers who are always willing to assist and ask if further help is needed. The bank's motto, "you can count on more," reflects their commitment to providing dependable service. Many clients have experienced positive interactions, especially when seeking financial help with challenging situations. One customer shared a story of being trapped in a high-interest loan with a local finance company that used "trust" to hide legal protections and leave them in debt. UMB Bank's staff, particularly a representative named Connie Carpenter, went out of their way to help by providing honest advice and understanding Illinois laws. Thanks to their assistance, the customer was able to secure a lower-interest loan and find a way out of debt, feeling grateful for the bank’s patience and hometown presence. A long-term customer since 2007 expressed satisfaction with the quality of service and the personal attention received during visits. Overall, UMB Bank is regarded as a trustworthy, caring community bank that offers accessible services and genuine support to its customers.
