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November 2023 by Roi Williams
The staff is always friendly and well informed. Best customer service ever!
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November 2023 by Ron Filipiak
got both our cars in and out for routine servicing on 1 day notice.Very pleased! Always a great job, and good people at Brockland.
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October 2023 by Cindy Rodriguez
Everyone is always friendly and helpful. It's great having a dealer in our town to take care of our vehicles.
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September 2023 by notie sure
I had lost my ignition key to my 2002 Buick Century and had called another dealer and was referred to Brockland Buick due to them having the key machine to make it. I called ahead and was informed if I brought my title and license I could have a new ignition key made. I went there 9/13/23 around 9am and went to the parts counter. I was greeted by a very rude individual informing me that I "didn't talk to him on the phone cause we can't do that" and "this is all he needs today he is so shorthanded" He then takes the title and my license and looks it up, comes back and says he cannot see the chip code and it could be any of 11 or so. "like I said we can't do that". I call another dealership who says they dont have the machine to do it but then reffered me to Jack Schmitt Chevy. 10 mins at a their parts counter and they were able to look up the code and order me a key they can cut because they didn't have it in stock currently.
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August 2023 by Terry Montgomery
When I called and scheduled my appointment I was told I could leave the vehicle or stay with it For diagnostics and that it would be about an hour or so. My appointment was for 10 o'clock and I arrived at 9:20. When I met with the service adviser he informed me that it would be a couple hours before they would have an opportunity to take the look and do a diagnostics. I never heard anything and at 4:45 PM I called and it was told that there was still a couple of vehicles ahead of mine. The next day went all day without any kind of notification. Called again at 445 only be told the vehicle still had not been looked at. Receive call late morning the 3rd day telling me that they could not get a replication of the issue. Was told I should come pick up vehicle and $175 for diagnostics. Problems still exist and are only replicated when vehicle is being driven not sitting in a service center Which is apparently how it was diagnosed.
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August 2023 by Don Wingerter
I have total confidence in Gary, the mechanic who I always request for service on my truck. He is very diesel knowledgeable and very informative and courteous.
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August 2023 by Josh Albertina
Excellent service, detailed in what was done, friendly and enthusiastic. Great group of people who all seem to enjoy there job's.
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July 2023 by Steve Murphy
24 Buick encore I’m truly enjoying!, Relaxed buying experience, Tom in sales, Scott as sales manager big Thanks too!!!, would definitely recommend these 2 and their dealership!
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June 2023 by Joel Sommer
Great service department, we even save a lot of money bringing my wife's volvo there for regular service.
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June 2023 by Chelsey P
Johns auto body shop is amazing! I have a 2015 Chevy Malibu that was hit pretty bad by a big truck, almost 9500 in damage estimation but she looks good as new thanks to John and his crew! They worked with our insurance, kept us updated and got her back at our deductible price. Hate that the accident even happened but the body shop and auto body guys did amazing work and repairs on my car.
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May 2023 by Brandi Schroeder
The staff and service department are so friendly and I feel they genuinely care about my vehicle and maintenance.
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January 2023 by Bret
Your salesman, Terry Funk is the best. We have known Terry since 1997, when we bought our 1st Buick from him while he was at Laura Buick in Collinsville. We then purchased our 2nd Buick from Terry in 2007, while he was at Wagner Buick in Belleville. Now, in 2022, we were in search for a Buick Envision Avenir. We contacted Terry, because there is no one we'd rather buy from. He's cordial, generous and straight forward. Finally, at the end of December, an Envision Avenir, like the one we have been looking for, arrived at Brockland. We immediately called Terry and secured it. Every thing went smoothly that next day and we happily drove off with the car that we sought.
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December 2022 by Chris Gothberg
I bought a brand new GMC Sierra in March of this year. I knew when buying that due to a chip shortage I would not get all the features. What I didn’t expect is mid November to still to have any chips and no information as to when I may be projected to get them. I have called several times get a generic run around that I will be notified by mail. I asked them them if they could at least tell me where I was on the list for trucks sold at that dealership and was told they don’t have that info. Would be real awesome to have my heated seats….
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October 2022 by LaTonya Sanders
When I came in for an oil change and tire rotation I was advised that the sensors sensed that I needed a wheel alignment but they didn’t have time to schedule it that day. Great $119 now worries we’ll get that scheduled next to round.My car was done in a decent time frame. Which was great. But then to drive it off the lot and onto the highway for the front end to start vibrating really bad.This was not something that my car has ever done. I called and spoke with the same guy that assisted me and he said “well you need a wheel alignment and we can rotate your tires back. I then told him my car was not doing this prior to coming in here. He insisted that it was my tires. Again my tires are just a year old.I drive to far on a daily to have my car driving like this. And I don’t like it. And now I have to wait to get it fixed because I am a full time mom, worker and college student. That never gets a break!!!
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October 2022 by Kimberly Gibson
I bought my car from here in 2016 and finally paid it off this year. Of course the car started to have problems so I took it to Bob Brockland and they did a diagnostic test and said it was the turbo. I brought my car in and Bob Brockland had my car for 3 weeks and after previously having it for 2 weeks for a different issue. Neither time was a loaner car available as promised. I spoke with the manager of the service department and he was very rude and unsympathetic to the fact I had no transportation and two young children one who is school age with no ride to school.. When I finally got my vehicle $2000 later, the problem still exists! I have 2 recalls on my vehicle and the two issues I brought my car in for are not fixed. Horrible customer service, I have left voicemail for General Manager and no one has reached out and meanwhile I still do not have reliable transportation to work because BOB BROCKLAND took my money and didn’t fix the problem.
